At a Glance
- Tasks: Manage motor claims from start to finish while providing top-notch service to customers.
- Company: Join a dynamic team in a leading insurance company with a focus on innovation.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Other info: Hybrid working available for a better work-life balance.
- Why this job: Make a real difference by helping customers navigate their claims with expertise.
- Qualifications: Strong communication skills and experience in handling motor claims are essential.
The predicted salary is between 28747 - 38160 £ per year.
We are recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This role involves pro‐actively managing a portfolio of Fleet and Specialist motor claims covering Accidental Damage, Property Damage, Credit Hire and Third‐party Personal Injury claims, from initial intake through settlement, and providing exceptional service to Fleet customers.
Location: Liverpool or Sevenoaks (hybrid working)
Working hours: Monday to Friday 9:00 am – 5:30 pm, 37.5 hours per week
Salary: £28,747 – £38,160 (DOE) plus £2,000 annual bonus potential, achieved quarterly
Responsibilities:
- Validate all claims for indemnity and fraud.
- Assess liability and communicate decisions.
- Contact potential claimants or representatives in a timely manner to establish exposure for all claims heads and keep claim files updated.
- Conduct accurate quantum assessment of presented claims using available tools.
- Identify cases where intervening on vehicle losses can reduce overall exposure, using specialist in‐house motor engineers.
- Minimise indemnity spend through commercial decision making.
- Maintain proactive diary management to monitor and progress cases.
- Apply investigative techniques to ensure accurate reserves in line with company guidelines.
- Account for personal performance against set objectives.
- Adhere to best practice and key strategies.
- Manage files and portfolio effectively.
- Assist in coaching and mentoring less experienced handlers.
- Handle ad‐hoc tasks as business needs dictate.
Qualifications:
- Persuasive, confident communicator with strong relationship‐management skills.
- Self‐starter able to use initiative to explore all options for the best business outcome.
- Team‐player able to work within a culture of openness, trust and respect.
- Strong organisational skills with the ability to prioritise tasks.
- Analytical ability to fact‐find and analyse information for accurate decision making.
- Significant experience with PI and/or credit hire claims, commercial market awareness, and extensive knowledge of the Pre‐Action Protocol, Civil Procedure Rules, and hourly rate costs.
- Experience handling injury claims outside the Low‐Value Personal Injury claims portal.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support and free counselling.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working options to support work‐life balance and individual needs.
Motor Claims Handler in Liverpool employer: Acorn Recruitment
Join a dynamic team as a Motor Claims Handler in Liverpool or Sevenoaks, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture that values openness and respect, alongside generous benefits such as 35 days' holiday, flexible working options, and comprehensive mental health support. With opportunities for coaching and mentoring, you will thrive in an environment that encourages initiative and collaboration, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
