At a Glance
- Tasks: Lead a dynamic team in the Mitigation department and drive performance management.
- Company: Join Acorn Insurance, a forward-thinking company with a supportive culture.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Participate in career fairs and leadership programmes for continuous growth.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking an Operational Team Leader within the Mitigation department to be a pro‐active thinker who is highly motivated and leads from the front.
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of salary
Responsibilities
- Lead a team of credit hire handlers within the mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one‐to‐ones, performance reviews, training and development, disciplinary procedures, and staff welfare
- Undertake handler audits of at least five file audits per handler per month, highlighting trends, training and development needs, and driving integral data within the claim file, achieving effective settlement of credit hire claims and prompt, correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching, demonstrating thorough knowledge in areas of indemnity, liability, and credit hire
- Maximise capture opportunity for the panel of service providers, delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
Qualifications
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- Leadership by example and endorsement of company behaviours and values
- Highly motivated self‐starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with the ability to listen
- Persuasive, strong and confident communication skills
- People management experience essential
Benefits
- Maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support and free counselling available
- Career fairs, leadership programmes and learning on the go
- Flexible benefits, including early access to salary via internal platform
- Hybrid working options to support work‐life balance and individual needs
- Recognition awards, social events and more
Mitigation Team Operational Team Leader in Liverpool employer: Acorn Recruitment
Acorn Insurance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Liverpool. With flexible hybrid working options, generous holiday allowances, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to lead a dynamic team in the Mitigation department, where your leadership will be valued and rewarded through competitive salaries and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Mitigation Team Operational Team Leader in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Mitigation Team Operational Team Leader in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
