At a Glance
- Tasks: Manage third-party claims and provide excellent customer service in a fast-paced environment.
- Company: Dynamic company focused on innovation and customer satisfaction.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career growth and recognition through social events.
- Why this job: Join a team where your problem-solving skills can shine and make a real difference.
- Qualifications: Motor claims experience and strong communication skills are essential.
The predicted salary is between 27512 - 38732 £ per year.
This is an exciting opportunity for an individual who thrives in a fast‐paced environment and enjoys problem‐solving, decision‐making, and driving process improvements. Reporting to the Intervention and Hire Monitoring Team Leader, the Interventions Claims Handler is responsible for managing a portfolio of third‐party intervention claims, including third‐party property damage, mobility, and personal injury. You will play a key role in proactively contacting all non‐fault claimants and successfully converting them to our services, helping to control indemnity spend while delivering an excellent customer experience.
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £27512 to £38732 plus up to £5000 performance related bonus per annum, once established within your role.
What you will be doing:
- Contacting all potential claimants in a timely manner, accurately assessing their needs and offering our services in respect of repairs, hire and injury, where applicable.
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear.
- Ensuring potentially fraudulent claims are identified and appropriately referred.
- Application of accurate reserving.
- Ensuring accurate notes are added and updated on our system.
- Ensuring effective communication to policyholders and claimants.
- Effective use of diary to minimise claims lifecycle and indemnity spend.
- Applying thorough knowledge of risks associated with the use of market claims service providers to influence claimants into accepting the benefits of our intervention services.
- Expertly assessing policy indemnity & liability.
- Identification of fraud indicators.
- Application of reserving philosophy.
- Be proficient in the use and application of intelligence systems.
- Ability to interrogate expert reports to ensure the most economical settlement of the claim.
What we're looking for:
- Motor Claims experience is essential.
- Proven experience in a claims environment or within a role with transferrable skills.
- Persuasive, strong and confident communicator (verbally & written).
- Ability to fact find and analyse information to result in accurate decision making.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self‐starter.
- Ability to work as part of a team & achieve results together.
- Strong customer service skills.
- PC literate with excellent administration and processing skills.
- Cert CII qualified or working towards, or sound experience in a claims or sales environment.
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work‐life balance and individual needs.
- Recognition awards, social events & more.
Claims Handler in Liverpool employer: Acorn Recruitment
Join a dynamic team in Liverpool where your skills as a Claims Handler will be valued and nurtured. We offer a supportive work culture that prioritises employee well-being with benefits like 35 days of holiday, 24/7 mental health support, and opportunities for professional growth through leadership programs. Experience a rewarding career with flexible working options and recognition for your contributions, making us an excellent employer for those seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
