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- Tasks: Deliver top-notch customer service via email and live chat in a fast-paced environment.
- Company: Join a supportive team at Acorn by Synergie in Newton Abbot.
- Benefits: Potential for permanent role, training provided, and a friendly work culture.
- Other info: Flexible working days with opportunities for career growth.
- Why this job: Make a real difference by helping customers and representing the brand online.
- Qualifications: Previous customer service experience and strong written communication skills required.
The predicted salary is between 12 - 14 £ per hour.
Acorn by Synergie is recruiting Customer Service Advisors to join a busy and supportive team in Newton Abbot on a temporary basis. These roles are initially for a minimum of 3 months, with the potential to become permanent depending on performance and business needs. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service in a fast-paced digital environment.
Key Duties
- Provide professional, high-quality email and live chat support to customers and partners.
- Represent the brand across social media channels, ensuring every interaction reflects exceptional customer care.
- Maintain accurate records of customer interactions using internal systems.
- Manage multiple enquiries efficiently while maintaining service standards.
Requirements
- Previous customer service experience (email, live chat, or social media preferred).
- Strong written communication skills.
- Proactive, friendly, and professional approach.
- Confident using digital systems and multitasking in a fast-paced environment.
Key Information
- 37.5 hours per week.
- 9am-5:30pm with a 1-hour unpaid lunch.
- Training: Full-time in-office for 2 weeks (Monday-Friday).
- After training: 5 days out of 7, including one weekend day (Saturday or Sunday preference can be noted but not guaranteed).
- Minimum 3-month temporary contract with potential for permanent opportunity.
If you are passionate about delivering exceptional service and want to join a supportive, forward-thinking team, apply now with your up-to-date CV.
Customer Service Advisor in Devon employer: Acorn Recruitment
Contact Detail:
Acorn Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Devon
✨Tip Number 1
Get to know the company! Research Acorn by Synergie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves email and live chat support, try role-playing with a friend or family member. This will help you feel more confident and articulate when responding to customer queries.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've managed multiple tasks at once. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit your CV on our platform. It’s the best way to ensure we get your details and can consider you for this exciting opportunity.
We think you need these skills to ace Customer Service Advisor in Devon
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is up-to-date and highlights your customer service experience. We want to see how you've shone in previous roles, especially with email and live chat support!
Tailor Your Cover Letter: Don’t just send a generic cover letter! We love seeing how you connect your skills to the role. Mention your passion for outstanding customer service and how you can contribute to our team.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and free of typos. We’re looking for that professional yet friendly tone that reflects our brand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Acorn Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to providing high-quality support via email, live chat, or social media. Think of specific examples where you went above and beyond for a customer.
✨Show Off Your Communication Skills
Since strong written communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common customer queries to demonstrate your ability to handle enquiries effectively during the interview.
✨Familiarise Yourself with Digital Tools
Get comfortable with digital systems and multitasking, as these are crucial in a fast-paced environment. If you know what tools the company uses, mention your experience with similar platforms. This shows you're proactive and ready to hit the ground running.
✨Be Ready to Discuss Teamwork
This role is part of a busy team, so be prepared to talk about how you work well with others. Share examples of how you've collaborated in the past, especially in high-pressure situations, to highlight your friendly and professional approach.