Customer Service Assistant

Plymouth, PL6 | Customer Services | Accessories | Order Processing | Administrative Support

• Introduction
• Acorn by Synergie is recruiting a
• Customer Services Assistant - Accessories to join a customer-focused team in

Plymouth, PL6 .

This role plays a vital part in delivering exceptional customer support for accessory products and services.

Acting as a key point of contact for customers, you'll support the end-to-end order fulfilment process, ensuring high levels of customer satisfaction, order accuracy and operational efficiency.

Working closely with customers and internal departments, you'll help manage customer orders, maintain accurate delivery information and resolve enquiries in a professional and timely manner.

What We Offer

• Opportunity to join a dynamic customer services team.
• Varied role combining customer service, order processing and administrative responsibilities.
• Opportunity to work closely with Planning, Production, Purchasing, Warehouse, Logistics and Finance teams.
• Ongoing training and development opportunities to maintain product, system and process knowledge.

Key Responsibilities

• Act as the first point of contact for customers regarding accessory products, orders, deliveries and related enquiries.
• Respond professionally and efficiently to customer enquiries via telephone, email and customer portals.
• Build and maintain positive working relationships with customers through excellent service delivery.
• Provide accurate and timely information regarding order status, lead times, product availability and delivery schedules.
• Escalate complex customer issues to the appropriate departments or management when required.
• Support the resolution of customer concerns and ensure queries are followed through to completion.
• Process customer orders accurately within SAP and other business systems.
• Verify purchase orders and customer requirements, including part numbers, product specifications, quantities, pricing information and delivery details.
• Generate and issue order acknowledgements to customers in a timely manner.
• Maintain complete and accurate customer order records.
• Monitor open orders and proactively identify potential delivery issues or delays.
• Support the management of order backlogs and overdue orders.
• Act as a communication link between customers and internal departments to support smooth order fulfilment.
• Work closely with Planning, Production, Purchasing, Warehouse, Logistics and Finance teams to coordinate customer requirements.
• Assist in resolving order discrepancies, delivery issues and supply chain-related queries.
• Maintain and update customer records, delivery schedules and order information within company systems.
• Update customer portals, order tracking systems and relevant databases.
• Prepare and maintain reports relating to order backlogs, overdue orders, customer deliveries and service performance metrics.
• Generate routine administrative documentation to support the Customer Services function.
• Ensure all records are maintained accurately and in accordance with company procedures.
• Follow established customer service and order management procedures.
• Identify opportunities to improve customer service processes and administrative efficiency.
• Support initiatives aimed at improving customer satisfaction, delivery performance and order accuracy.
• Participate in training and development activities.

Requirements

• Previous experience in a customer service, sales administration, order processing or customer support role.
• Experience managing customer enquiries in a fast-paced business environment.
• Experience working with structured administrative processes and systems.
• Excellent verbal and written communication skills.
• Strong customer service and relationship management abilities.
• High level of accuracy and attention to detail.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities and work to deadlines.
• Competent user of Microsoft Outlook, Excel and Word.
• Ability to work effectively both independently and as part of a team.
• Good problem-solving and decision-making skills within defined procedures.
• Understanding of customer service principles and professional business communication.
• Knowledge of order processing and administration procedures.
• Awareness of delivery and supply chain processes.
• Experience using SAP or similar ERP systems.
• Experience working with CRM systems, customer portals or order-management systems.
• Understanding of order fulfilment processes and inventory management.
• Knowledge of logistics, warehouse operations and distribution activities.
• Previous experience within manufacturing, engineering, logistics, supply chain or industrial environments.

This is an excellent opportunity for an organised and customer-focused professional to develop their career in customer service, order processing, sales administration and order fulfilment, while supporting customers throughout the full order lifecycle.

Acorn by Synergie acts as an employment business for the supply of temporary workers.