Customer Service Advisor | Customer Service Representative | Customer Support Advisor | Contact Centre Advisor Crewe, Cheshire | Full-Time | 40 Hours per Week | 7-Day Rota | Variable Shifts
Introduction Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.
This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.
You’ll handle customer enquiries, understand their needs and take ownership of issues through to resolution, while working as part of a supportive and collaborative team.
If you’re a confident communicator who can stay calm under pressure and genuinely enjoys making a difference to customers, we’d like to hear from you.
What We Offer
Full-time position, 40 hours per week. 7-day rota with variable start and finish times.
- Free onsite parking.
- Free access to onsite gym facilities.
- Access to the Acorn by Synergie Worker Wellbeing Programme.
- Acorn by Synergie rewards, discounts and offers scheme.
- Supportive, friendly and inclusive working environment.
- Opportunity to develop your customer service skills within a growing team.
Key Duties
- Handle inbound customer enquiries professionally and with empathy.
- Listen to customers, understand their needs and identify appropriate solutions.
- Take ownership of customer issues and work towards the best possible outcome.
- Provide clear and accurate information using a range of internal systems.
- Resolve queries efficiently while maintaining high customer service standards.
- Work closely with specialist teams when additional support is required.
- Maintain accurate and up-to-date customer records.
- Handle customer information responsibly and maintain high standards of data security.
- Contribute positively to a team environment focused on collaboration and customer satisfaction.
Requirements
- Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
- Excellent verbal communication and active listening skills.
- Positive, professional and customer-focused approach.
- Confident using computers and able to learn new systems quickly.
- Ability to remain calm, organised and professional in a busy environment.
- Strong problem-solving skills and willingness to take ownership of customer queries.
- Ability to work effectively as part of a team.
- Flexible approach to working hours and shift patterns.
Working Hours
The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours: Monday-Friday: 8am-8pm Saturday: 9am-6pm Sunday: 10am-5pm You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.
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Customer Service Advisor in Crewe employer: Acorn Recruitment
Acorn by Synergie is an exceptional employer that fosters a dynamic and supportive work culture in Newport, offering a range of benefits including a minimum of 33 days' holiday, birthday off, and a unique 'You Day'. With a strong focus on employee development, you will have access to training and career progression opportunities while enjoying the autonomy to manage your own client portfolio in a fast-paced recruitment environment. Join us to be part of a friendly team that values creativity, rewards hard work with an uncapped commission scheme, and regularly engages in staff events and competitions.
