At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service and efficient installations.
- Company: Join Acorn Stairlifts, the world's largest independent stairlift manufacturer.
- Benefits: Enjoy competitive salary, healthcare, free parking, and ongoing training.
- Other info: Fast-paced environment with great career growth and recognition for your efforts.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Proven leadership experience and excellent communication skills required.
The predicted salary is between 29500 - 29500 £ per year.
We are currently looking for an Installation Supervisor to join our UK Installation Department based at our Headquarters in Steeton (West Yorkshire, UK). The purpose of this role is to effectively supervise the UK Installations Department.
If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you!
Type of Contract: Full Time, Permanent
Starting Salary: £29,500 per annum (DOE)
Working Hours: Monday to Friday - 40 hours
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
Must be able to display the Acorn Values:
- Quality: of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking Pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role. All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts. Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
The Ideal Candidate:
- Proven leadership and people management skills.
- Excellent organisational and planning skills.
- Effective communication and interpersonal skills.
- Strong IT and systems knowledge.
- Good geographical knowledge to support efficient job allocation.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience supervising or managing operational teams.
- Experience handling customer complaints and escalations.
- Experience managing performance and conducting disciplinary processes.
- Strong analytical and problem-solving abilities.
Key Responsibilities:
- Monitor daily, weekly and monthly tasks are completed within required timescales.
- Manage resources to support the planning team to achieve targets.
- Monitor and manage the performance of installation office and field.
- Identify training needs and arrange additional support or development opportunities.
- Communicate clearly and effectively with all Installation Coordinators and all field based employees.
- Conduct site visits to monitor installations, repairs, and maintenance work.
Salary Package:
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department:
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts:
Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Team Leader (Installations) in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an excellent employer, offering a dynamic work environment at our Steeton HQ where innovation and collaboration thrive. Employees benefit from competitive commission structures, comprehensive training, and opportunities for professional growth, all while enjoying a supportive culture that values teamwork and individual contributions. Join us to be part of a company that not only prioritises your career development but also fosters a sense of community among its staff.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader (Installations) in Steeton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Mobility Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Mobility Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader (Installations) in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Mobility Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Mobility Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Mobility Services Ltd!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
