At a Glance
- Tasks: Provide top-notch customer service and resolve issues with a friendly approach.
- Company: Join Acorn Stairlifts, a leading manufacturer with a people-first culture.
- Benefits: Enjoy competitive pay, healthcare, free parking, and a subsidised canteen.
- Other info: Opportunities for career advancement and monthly awards for outstanding performance.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27000 - 32000 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK as a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 40 hours a week
Benefits:
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
Acorn Values:
- Quality – of the products we make and sell and the service we provide
- Unity – Working together as one team
- Integrity – Acting responsibly and honestly to deliver on our promises
- Caring – About our customers, each other and the wider community
- Ambition – Taking Pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
The Ideal Candidate:
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities:
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaising with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Salary Package: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
Additional Information:
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department: Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible.
Opportunities within customer service include: team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts: Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Coordinator in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training, competitive benefits including healthcare and pension schemes, and a commitment to recognising employee efforts through awards and bonuses, Acorn fosters a collaborative environment where team members can thrive. Located in Steeton, West Yorkshire, the company provides excellent transport links and amenities, making it an ideal place for those seeking a rewarding career in customer service.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Steeton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Stairlifts. Understand their values and what they stand for. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and resolving issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, excellent communication is key in customer service, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Coordinator in Steeton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or call centre roles. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Customer Service Coordinator role. Be sure to mention specific examples of how you've demonstrated our core values in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare for common customer service scenarios and how you would handle them, showcasing your problem-solving skills and telephone manner.
✨Prepare for Technical Questions
Since the role involves resolving minor technical problems, brush up on any relevant technical knowledge you might need. Be ready to discuss how you would approach troubleshooting issues over the phone, as this will demonstrate your capability to handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
