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- Tasks: Provide top-notch customer service and resolve issues with a supportive team.
- Company: Join Acorn Stairlifts, a company dedicated to quality and community.
- Benefits: Earn £9.40 p/h plus incentives, enjoy training, healthcare, and subsidised meals.
- Other info: Enjoy a dynamic work environment with excellent transport links and career growth opportunities.
- Why this job: Gain valuable experience while studying and make a real difference in customer satisfaction.
- Qualifications: Good knowledge of Microsoft Word and Excel, strong communication skills.
The predicted salary is between 19592 - 19592 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK. We are offering a Customer Service Apprenticeship at our Head Office in Steeton, West Yorkshire, where you can gain valuable experience while studying at college. Develop essential skills, work alongside a supportive team, and contribute to delivering excellent customer service. If you're eager to learn and grow, we’d love to hear from you!
Working Hours: Monday - Friday, 8.30 - 5.00pm
Salary: £9.40 p/h + (up to £2400 per year in KPI related incentives)
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company Events
- On site Canteen (Subsidised food)
The Ideal Candidate:
- Has good working knowledge of Microsoft Word and Excel
- Excellent written and verbal communication skills
- Must be able to display the Acorn Values
OUR VALUES:
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other, and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities:
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, allocating effectively for a Service Engineer to attend
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Customer Service Apprenticeship in Steeton employer: Acorn Mobility Services Ltd
Contact Detail:
Acorn Mobility Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship in Steeton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Stairlifts. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls about breakdowns and service issues during your apprenticeship.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your knowledge of Microsoft Word and Excel. Mention any relevant experience you have, as it’ll demonstrate that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to make sure your application stands out. By applying directly, you’ll be one step closer to joining our supportive team and starting your journey in customer service.
We think you need these skills to ace Customer Service Apprenticeship in Steeton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're eager to learn and grow with us at Acorn Stairlifts.
Tailor Your CV: Make sure your CV highlights relevant skills, especially in Microsoft Word and Excel. We love seeing how your experiences align with our values, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this apprenticeship. Be genuine, and share specific examples of how you’ve demonstrated excellent communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand Acorn Stairlifts and their values. Familiarise yourself with their products and services, especially how they relate to customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past experiences, whether in school or previous jobs.
✨Demonstrate Team Spirit
Acorn values unity and teamwork, so be ready to discuss how you work well with others. Think of specific instances where you collaborated with a team to achieve a goal or resolve an issue, and share those stories during your interview.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer complaints or technical issues. Prepare a few scenarios where you successfully resolved a problem or provided excellent service. This will help you illustrate your ability to care for customers and act with integrity.