At a Glance
- Tasks: Provide top-notch customer service and resolve issues over the phone.
- Company: Join Acorn Stairlifts, a leading manufacturer with a supportive culture.
- Benefits: Earn £13.00 per hour, enjoy healthcare, pension schemes, and free parking.
- Other info: Great transport links and opportunities for career growth within the company.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 26000 - 28000 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK. We are currently looking for a Customer Service Coordinator to join our expanding team on a weekend based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Saturday and Sunday, 16 hours
Salary: £13.00 P/H ( + KPI related incentives)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity - Working together as one team
- Integrity - Acting responsibly and honestly to deliver on our promises
- Caring - About our customers, each other and the wider community
- Ambition - Taking Pride in all we do and striving to improve
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers' experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Advisor (Weekends) in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training, competitive pay, and a range of benefits including healthcare, pension schemes, and a cycle-to-work scheme, employees are encouraged to grow within the company while enjoying a positive work environment. Located in Steeton, West Yorkshire, the company boasts excellent transport links and free on-site parking, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Weekends) in Steeton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Stairlifts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls about breakdowns and service issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent written and verbal communication abilities. Use clear language and be friendly – it’s all about making a great impression!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Acorn Stairlifts site. It shows initiative and gives you a better chance of landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor (Weekends) in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about great customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can connect with customers effectively.
Tailor Your Application:Take a moment to customise your application for the Customer Service Advisor role. Mention specific experiences that align with our values, like quality and caring for customers, to show us you're a perfect fit!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use a warm tone but avoid slang or overly casual language. We want to see your personality shine through while maintaining professionalism.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application directly and ensures you don't miss out on any important updates regarding your application status.
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company's culture.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication, practice answering common customer service scenarios. You could even role-play with a friend or family member to refine your telephone manner and ensure you come across as friendly and professional.
✨Prepare for Technical Questions
Brush up on basic troubleshooting techniques, especially if you have previous experience in a call centre environment. Be ready to discuss how you would handle minor technical problems over the phone, as well as how you would escalate issues when necessary.
✨Show Enthusiasm for Customer Service
During the interview, express your passion for helping customers and making their experiences positive. Share specific examples of how you've gone above and beyond in previous roles to resolve customer issues, as this will highlight your commitment to excellent service.
