Find Your Next Challenge AtAcorn Stairlifts UK
Customer Service Advisor (Installations)
We are currently looking for anInstallations Coordinatorto join ourCustomer Service Departmentat our Headquarters in Steeton (West Yorkshire, UK).
Type of Contract:Full Time
Starting Salary:£13.00 P/H increase to be reviewed after probation period passed(+ up to £2400 per year in KPI related incentives)
Working Hours:Monday to Friday, 8:00am - 4:30pm (Saturdays on a rota 1 in 6 approx)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friendbonus – earn up to £100!
The Ideal Candidate
- Previous experience within a similar role would be an advantage
- Good telephone manner
- Good IT and keyboard skills
- An outgoing and friendly manner is essential
- Good UK geographical knowledge (desirable)
Must be able to display the Acorn Values
OUR VALUES
Qualityof the products we make and sell and the service we provide
UnityWorking together as one team
IntegrityActing responsibly and honestly to deliver on our promises
CaringAbout our customers, each other and the wider community
AmbitionTaking Pride in all we do and striving to improve
Key Responsibilities
- Answering the phone and dealing with customer queries in order to provide excellent customer service
- Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
- Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
- Inputting data on to customers records to ensure that customer records are kept up to date at all times
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Induction and Training Programme
- In-house Canteen
- Life Insurance Cover
- On-going Coaching and Development
- Pension Provision
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Job Ref: Customer Service Advisor (Installations)
Posting Date: 01/09/2026
Closing Date: 30/09/2026
- Steeton, West Yorkshire
- Full-Time
- Customer Service
#J-18808-Ljbffr
Customer Service Advisor (Installations) in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an excellent employer, offering a dynamic work environment at our Steeton HQ where innovation and collaboration thrive. Employees benefit from competitive commission structures, comprehensive training, and opportunities for professional growth, all while enjoying a supportive culture that values teamwork and individual contributions. Join us to be part of a company that not only prioritises your career development but also fosters a sense of community among its staff.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
