At a Glance
- Tasks: Provide top-notch customer service and resolve issues over the phone.
- Company: Join Acorn Stairlifts, a global leader in stairlift manufacturing.
- Benefits: Earn £13.00 per hour plus incentives, with healthcare and pension schemes.
- Other info: Great transport links, free parking, and opportunities for career growth.
- Why this job: Make a difference by helping customers and enjoy flexible evening hours.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 13 - 13 £ per hour.
Find Your Next Challenge At Acorn Stairlifts UK. We are currently looking for a Customer Service Coordinator to join our Evening team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 5:00pm - 9:00pm (20 hours a week)
Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Advisor (Evenings) in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an excellent employer, offering a dynamic work environment at our Steeton HQ where innovation and collaboration thrive. Employees benefit from competitive commission structures, comprehensive training, and opportunities for professional growth, all while enjoying a supportive culture that values teamwork and individual contributions. Join us to be part of a company that not only prioritises your career development but also fosters a sense of community among its staff.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Evenings) in Steeton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Acorn Mobility Services Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Acorn Mobility Services Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Evenings) in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Acorn Mobility Services Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Acorn Mobility Services Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Acorn Mobility Services Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Acorn Mobility Services Ltd will surely appreciate.
