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- Tasks: Provide top-notch customer service and resolve issues over the phone.
- Company: Join Acorn Stairlifts, a global leader in stairlift manufacturing.
- Benefits: Earn £13.00 per hour, enjoy healthcare, pension schemes, and free parking.
- Other info: Great transport links, ongoing training, and opportunities for career growth.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 26000 - 27000 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK. We are currently looking for a Customer Service Coordinator to join our expanding evening team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 5:00pm - 9:00pm (20 hours)
Salary: £13.00 P/H (+ KPI related incentives)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values:
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking pride in all we do and striving to improve
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaising with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
About the Customer Service Department
Our Customer Service department strives to make each and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible.
Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Advisor (Evenings) in Steeton employer: Acorn Mobility Services Ltd
Contact Detail:
Acorn Mobility Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Evenings) in Steeton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Stairlifts. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls about breakdowns and service issues during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent written and verbal communication abilities. Use clear examples from your past experiences to highlight how you've successfully resolved customer issues.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the Acorn team.
We think you need these skills to ace Customer Service Advisor (Evenings) in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your previous experience in customer service or call centres, and relate it back to the responsibilities listed in the job description. We love seeing how you connect your background to what we do!
Emphasise Our Values: Familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Reflect these values in your application by providing examples of how you've demonstrated them in your past roles. It shows us you're a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Acorn Stairlifts!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company's culture.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication, practice answering common customer service scenarios. You could even role-play with a friend or family member to refine your telephone manner and ensure you come across as courteous and professional.
✨Prepare for Technical Questions
Given that you'll be resolving minor technical problems over the phone, brush up on any relevant technical knowledge related to stairlifts or similar products. Be ready to explain how you would approach troubleshooting a problem, as this will demonstrate your problem-solving skills.
✨Show Enthusiasm for Customer Service
During the interview, express your passion for providing excellent customer service. Share specific instances where you've gone above and beyond for a customer, as this will highlight your commitment to making every customer experience a positive one.