At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure top-notch service.
- Company: Join Acorn Stairlifts, a supportive team in West Yorkshire.
- Benefits: Enjoy competitive salary, healthcare, free parking, and company events.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the voice of our customers and make a real difference.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 27500 - 27500 € per year.
Find Your Next Challenge At Acorn Stairlifts UK. We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Salary: £27,500 P/A
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company events
- On-site canteen (subsidised food)
The Ideal Candidate:
- Polite telephone manner
- Customer service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
Must be able to display the Acorn Values:
- Quality: of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking pride in all we do and striving to improve
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carry out administrative tasks, including internal and external telephone calls, post and emails
- Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Work to department KPIs and targets
- Keep computerised and paper records up to date
- Process order cancellations through an automated system and work with the Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance with GDPR and follow our social media policy at all times
Customer Relations Coordinator in Steeton employer: Acorn Mobility Services Ltd
At Acorn Stairlifts UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that values quality, unity, integrity, caring, and ambition. Located in Steeton, our head office provides excellent transport links and a range of benefits including a comprehensive induction programme, healthcare provisions, and opportunities for professional growth. Join us to be part of a dedicated team where your contributions are valued and rewarded.
Contact Detail:
Acorn Mobility Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Coordinator in Steeton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that Customer Relations Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research Acorn Stairlifts and understand their values. Be ready to discuss how your experience aligns with their mission of quality and care. Show them you’re not just another candidate, but someone who truly fits their team.
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to demonstrate a polite telephone manner. Role-play with a friend or record yourself to refine your approach before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations Coordinator in Steeton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role is all about handling inquiries and resolving issues, be sure to showcase your communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully managed customer complaints in the past.
Demonstrate Your Proactivity:We love candidates who take initiative! In your application, mention any times you've gone above and beyond to help customers or improve processes. This will show us that you're the proactive person we're looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Stairlifts. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or inquiries. Highlight your communication skills and how you maintained a positive relationship with customers, as this is crucial for the Customer Relations Coordinator role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will reflect your ability to handle customer interactions effectively, which is key for the position.
✨Prepare Questions to Ask
Have a few insightful questions ready to ask at the end of the interview. This could be about the team dynamics, training programmes, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
