At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure top-notch service.
- Company: Join Acorn Stairlifts, a supportive team in West Yorkshire.
- Benefits: Enjoy competitive salary, healthcare, free parking, and company events.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the voice of our customers and make a real difference.
- Qualifications: Customer service experience and great communication skills preferred.
The predicted salary is between 27500 - 27500 € per year.
Find Your Next Challenge At Acorn Stairlifts UK. We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Salary: £27,500 P/A
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company events
- On-site canteen (subsidised food)
The Ideal Candidate:
- Polite telephone manner
- Customer service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
- Must be able to display the Acorn Values
OUR VALUES:
- Quality of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking pride in all we do and striving to improve
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carry out administrative tasks, including internal and external telephone calls, post and emails
- Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Work to department KPIs and targets
- Keep computerised and paper records up to date
- Process order cancellations through an automated system and work with the Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance with GDPR and follow our social media policy at all times
Customer Relations Coordinator employer: Acorn Mobility Services Ltd
At Acorn Stairlifts UK, we pride ourselves on being an exceptional employer, offering a supportive work culture that values quality, unity, and integrity. Our head office in Steeton provides excellent employee benefits, including comprehensive training, healthcare provisions, and a cycle to work scheme, all designed to foster personal and professional growth. Join us to be part of a dedicated team that cares about our customers and each other, while enjoying a rewarding career in customer relations.
Contact Detail:
Acorn Mobility Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Coordinator
✨Tip Number 1
Get to know the company inside out! Research Acorn Stairlifts, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any inquiries or complaints that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Acorn team. Let's get you that interview!
We think you need these skills to ace Customer Relations Coordinator
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role. Remember, less is often more!
Reflect Our Values:Take a moment to think about our values: Quality, Unity, Integrity, Caring, and Ambition. We’d love to see how you embody these in your application. A little personal touch goes a long way in showing us you’re the right match!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Stairlifts. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or inquiries. Highlight your communication skills and how you maintained a polite telephone manner, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you analyse issues and provide solutions. Think of instances where you identified the root cause of a problem and took corrective action. This aligns perfectly with the responsibilities of managing a caseload of complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programmes, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.
