Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure top-notch service.
- Company: Join Acorn Stairlifts, a leader in customer care and innovation.
- Benefits: Enjoy competitive salary, healthcare, free parking, and company events.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 27500 - 27500 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK. We’re looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You’ll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Salary: £27,500 P/A
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company events
- On-site canteen (subsidised food)
The Ideal Candidate:
- Polite telephone manner
- Customer service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
- Must be able to display the Acorn Values
OUR VALUES:
- Quality of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking pride in all we do and striving to improve
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carry out administrative tasks, including internal and external telephone calls, post and emails
- Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Work to department KPIs and targets
- Keep computerised and paper records up to date
- Process order cancellations through an automated system and work with the Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance with GDPR and follow our social media policy at all times
Customer Relations Advisor employer: Acorn Mobility Services Ltd
Contact Detail:
Acorn Mobility Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Stairlifts. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be a pro at handling inquiries and resolving issues. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully managed complaints or resolved issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at Acorn Stairlifts.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role. Remember, less is often more!
Reflect Our Values: Take a moment to align your application with our core values: Quality, Unity, Integrity, Caring, and Ambition. We love candidates who resonate with these principles, so sprinkle them throughout your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acorn Mobility Services Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Acorn's values: Quality, Unity, Integrity, Caring, and Ambition. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Prepare for Common Scenarios
As a Customer Relations Advisor, you'll likely face various customer complaints. Prepare for common scenarios by thinking through how you would handle specific situations. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Communication Skills
Since great communication is key for this role, be ready to demonstrate your skills. During the interview, listen carefully, respond thoughtfully, and maintain a polite tone. You might even want to ask clarifying questions to show your engagement and understanding.
✨Highlight Your Customer Service Experience
If you have previous customer service experience, make sure to highlight it! Share specific examples of how you've successfully resolved issues or improved customer satisfaction. If you don't have direct experience, think about transferable skills from other roles that showcase your ability to handle customer interactions.