At a Glance
- Tasks: Provide top-notch customer service and resolve issues over the phone.
- Company: Join Acorn Stairlifts, a global leader in stairlift manufacturing.
- Benefits: Earn £13.00 per hour plus incentives, with healthcare and pension schemes.
- Other info: Free parking, great transport links, and opportunities for career growth.
- Why this job: Make a difference by helping customers and enjoy flexible evening hours.
- Qualifications: Good communication skills and previous customer service experience preferred.
The predicted salary is between 13 - 13 £ per hour.
Find Your Next Challenge At Acorn Stairlifts UK. We are currently looking for a Customer Service Coordinator to join our Evening team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 5:00pm - 9:00pm (20 hours a week)
Salary: £13.00 P/H ( + up to £2400 per year in KPI related incentives)
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on-site canteen
- Cycle to work scheme
- Company events
- Refer-a-friend bonus – earn up to £100!
The Ideal Candidate
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
- Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Key Responsibilities
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaising with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
About the Customer Service Department
Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts
Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Advisor (Evenings) in Steeton employer: Acorn Mobility Services Ltd
Acorn Stairlifts UK is an excellent employer, offering a supportive work culture where employees are valued and encouraged to grow. With comprehensive induction training, competitive pay, and benefits such as healthcare and pension, our Steeton headquarters provides a rewarding environment for those looking to make a meaningful impact in customer service.
Contact Details:
Acorn Mobility Services Ltd Recruitment Team
