At a Glance
- Tasks: Manage customer bookings and deliver exceptional service in a fast-paced environment.
- Company: Join Acorn Motor Group, a growing automotive business with a friendly culture.
- Benefits: Enjoy up to 28 days holiday, employee discounts, and a supportive team.
- Other info: Gain training with leading brands and enjoy career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: 2 years in a motor trade role and a passion for customer satisfaction.
The predicted salary is between 29000 - 35000 £ per year.
We are currently looking for an experienced Aftersales Specialist to join our team on a fixed-term basis to provide maternity cover within our Aftersales division in Burntwood.
The contract is expected to last for up 12 months; however, it may end earlier or be extended depending on business needs and the return of the substantive postholder.
The successful candidate must have a proven track record within an Aftersales / Motor Vehicle environment and an absolute understanding and passion for exceptional Customer Service.
We focus on employing the very best staff who can display excellent customer satisfaction, whilst making every contact with our company a great experience to ensure a long-lasting relationship.
The Aftersales Specialist role requires someone who is well organised, has a strong attention to detail, is customer focused and who is confident in a busy working environment.
Full product training will be given but prior knowledge of any of our brands would be advantageous.
In exchange, you can expect a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale.
About Acorn Motor Group
Established in 2019, Acorn Motor Group has grown to operate six sites across the region, offering sales and aftersales for new and used cars from Kia, Suzuki, and MG.
We’re also proud to be an Approved Ford Service and MOT Centre and a Citroën Approved Service Centre.
- What You’ll Be Doing
- Managing customer bookings and workshop appointments.
- Keeping customers informed throughout the repair process.
- Liaising with technicians to ensure work is completed efficiently.
- Preparing estimates and explaining work carried out.
- Delivering an exceptional customer experience from start to finish.
- Supporting the Aftersales team to achieve departmental objectives
- Working closely with colleagues across the dealership to ensure a seamless customer experience.
Essential
- Motor Trade Service Advisor: 2 years experience or similar Aftersales role
- A genuine desire to deliver the highest standards of customer engagement and satisfaction
- A team player with a confident and friendly manner
- Ability to work with company processes / systems
- Be able to manage the booking system to make sure appointments are logged correctly and time slots filled
- Manage each customer journey from start to finish
- Excellent communication skills
- A great outgoing personality
- Keen eye for detail
- Comfortable working in a fast-paced environment
- Forward thinking mentality
- Confident and friendly telephone manner
- Full UK Driving license
What We Offer
- Up to 28 days holiday allowance plus bank holidays
- Company pension
- Employee discounts, including company car scheme (after 6 months), discounts on servicing and repairs)
- Friendly and supportive team
- Manufacturer training and development opportunities
- Opportunity to gain experience with leading automotive brands
- Company events
- Designated site Mental Health First Aiders
If you're passionate about delivering exceptional customer service and are looking to join a supportive team within a successful automotive business, we'd love to hear from you.
Job Type
Fixed-Term Contract (Maternity Cover – 12 months)
Acorn Motor Group is committed to creating an inclusive workplace where everyone is treated fairly and with respect.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown employer: Acorn Kia Business
Join our dynamic team in St Helens, where we prioritise a culture of excellence and customer satisfaction. As a Senior Vehicle Technician, you'll benefit from ongoing professional development opportunities, a supportive work environment, and the chance to make a real impact in the automotive industry. We value our employees and strive to create a workplace that fosters growth, collaboration, and a shared commitment to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Kia Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Kia Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Specialist (Maternity Cover – Fixed Term Contract,12 months) in Chasetown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Kia Business:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Kia Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Kia Business!
How to prepare for a job interview at Acorn Kia Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
