At a Glance
- Tasks: Provide exceptional customer service and resolve queries in a dynamic insurance environment.
- Company: Join Acorn Insurance, a supportive team with over 40 years of expertise.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Other info: Be part of a rapidly growing company with endless development opportunities.
- Why this job: Kickstart your career with growth opportunities and a fun, energetic workplace.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26938 - 28609 £ per year.
Location: Formby
Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 12:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance.
What You'll Be Doing:
- Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary!
- Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills.
- Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We're Looking For:
- Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
- Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
- Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
- Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
- Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better.
- Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up.
- A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
A Few Things to Know Before You Apply:
- Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.
Customer Service Representative in Southport employer: Acorn Insurance
At Acorn Insurance, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture in Formby. With a strong focus on employee growth, we offer comprehensive training, career advancement opportunities, and a dynamic environment where your contributions are celebrated. Enjoy generous benefits including 35 days of holiday, mental health support, and flexible working options, all while being part of a team that values collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Southport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've turned complaints into opportunities in the past. This will demonstrate your problem-solving abilities and empathy, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our amazing team at Acorn Insurance!
We think you need these skills to ace Customer Service Representative in Southport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you're genuinely excited about the opportunity to help others and tackle challenges head-on.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience or skills that match what we're looking for, like strong communication and problem-solving abilities. This will help us see why you're a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can express their thoughts clearly, just like you would with a customer!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Acorn Insurance
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Insurance. Understand their values, mission, and what makes them unique in the insurance industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues, highlighting your ability to make customers feel valued.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss scenarios where you've turned complaints into opportunities. Think of specific examples that showcase your patience and empathy. This will illustrate your ability to handle tricky situations gracefully, which is crucial for this role.
✨Be Goal-Oriented and Detail-Focused
Highlight your motivation to achieve targets and your attention to detail. Share instances where you met or exceeded goals in previous roles. This will resonate well with the company's focus on crushing KPIs and delivering quality service.
