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- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with a vibrant culture.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Be part of a supportive team that values your growth and success.
- Qualifications: Excellent communication skills and a positive attitude are essential.
- Other info: Opportunities for career progression and recognition in a dynamic environment.
The predicted salary is between 25877 - 27515 £ per year.
Salary: £25,877 - £27,515 per annum plus up to £2,000 performance related bonus per annum, once established within your role.
Job Type: Permanent, Full Time. Working hours: 37.5 hours a week between 9:00am and 5:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing:
- Quoting and closing new or renewal business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We are looking for colleagues who are:
- A positive 'can do' attitude
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and well-being
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You:
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Sales & Customer Service Representative employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly, target-driven environment.
✨Tip Number 2
Practice your sales pitch! Since this role is all about quoting and closing business, be ready to demonstrate your skills. Role-play with a friend or family member to get comfortable with handling objections and sealing the deal.
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will highlight your ability to build long-standing client relationships, which is key for this role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful ones about the team dynamics or growth opportunities within the company. This shows that you’re not just looking for any job, but that you want to grow with Acorn and contribute positively to their culture.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re all about positivity and teamwork here at StudySmarter.
Tailor Your Application: Make sure to tailor your application to the Sales & Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to make your key achievements stand out. We love a good, organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the insurance industry basics and the specific role of a Sales & Customer Service Representative. Brush up on common terms and practices, as well as the company's values and culture. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples that highlight your customer service skills and sales experience. Think of situations where you've successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Teamwork
Since teamwork is a big part of the company culture, be ready to discuss how you've collaborated with others in previous roles. Share stories that demonstrate your ability to work well in a team, support colleagues, and contribute to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
