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For Companies At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy enhanced annual leave, wellbeing support, and a flexible benefits platform.
- Why this job: Join a supportive team culture at a Great Place to Work for 2024/5.
- Qualifications: A positive attitude, excellent communication skills, and customer service experience are essential.
- Other info: Opportunities for career growth with comprehensive training and coaching.
The predicted salary is between 25877 - 27515 £ per year.
Job Title: Sales & Customer Service Representative
Location: Liverpool, Hybrid
Salary: £25,877 – £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 17:30pm.
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What you will be doing:
- Quoting and closing new or renewal business enquires
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills.
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We are looking for colleagues who are:
As well as a passion for the job, below are the skills we are looking for to be successful in the role:
- A positive \’can do\’ attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn
At Acorn Insurance, we\’re proud of our Liverpool roots – and even prouder of how far we\’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we\’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We\’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- 35 days\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
These aren\’t just words – they\’re the principles we live by. And we\’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer – championing mental health and well-being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people\’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
If you\’re looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.
A Few Things to Know Before You Apply :
We\’re really excited that you\’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we\’re not able to offer visa sponsorship.
We\’re Here to Support You
We\’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you\’re part of the team-just let us know. Whether it\’s flexible hours, adapted equipment, or a bit of extra support, we\’ll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Sales & Customer Service Representative employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this will give you a solid foundation to discuss during your interview. Understanding common terms and practices can help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you refine your ability to build rapport and handle customer queries effectively, which is crucial for the Sales & Customer Service Representative role.
✨Tip Number 3
Research Acorn Insurance's values and culture. Being able to articulate how your personal values align with theirs during the interview can demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving skills and ability to remain calm under pressure will show that you're well-equipped for the fast-paced environment at Acorn Insurance.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'excellent communication skills' and 'customer rapport', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built client relationships or met targets in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as problem-solving, attention to detail, and the ability to work in a fast-paced environment. Provide examples to back up your claims.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Acorn Insurance
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build rapport and maintain long-standing relationships.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences, particularly in a fast-paced environment. Share any targets you've met or exceeded, and explain your approach to quoting and closing sales, as this will be crucial for the role.
✨Emphasise Teamwork and Positivity
Acorn Insurance values teamwork and a positive attitude. During the interview, express your enthusiasm for working collaboratively and how you contribute to a positive work culture. Mention any team achievements you've been part of.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive information. Practice responding to hypothetical situations related to customer service and sales, ensuring you demonstrate patience, empathy, and adherence to guidelines.
