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- Tasks: Forecast and plan resources to ensure top-notch customer service delivery.
- Company: Dynamic company in Liverpool with a focus on customer satisfaction.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Other info: Hybrid work model for a balanced lifestyle and career growth.
- Why this job: Join a supportive team and make a real difference in service efficiency.
- Qualifications: Experience in resource planning and advanced Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Resource Planner to join the team. In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services, including the provision of performance data, support of team leaders and senior management, administration and monitoring of daily schedules, and recommendations to improve service efficiency. You will also manage resources to ensure cost‑effective delivery of high‑quality consistent services.
Location: Liverpool / Hybrid
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
What you will be doing:
- Ensuring the right number of team members are available to provide excellent customer service.
- Creating staff schedules and rotas, providing management information to compare against budget, managing holidays, and monitoring adherence to work schedules and issue resolution timescales.
- Working closely with stakeholders to understand team needs and building key relationships across the group.
What we are looking for:
- Previous experience in a similar role and familiarity with workforce management software.
- Advanced knowledge of Excel.
- Proven ability to critically analyze large volumes of data to produce reports.
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays.
- 24/7 mental health support and free counselling available.
- Flexible benefits, including early access to salary via an internal platform.
- Hybrid working options to support work‑life balance.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we are not able to offer visa sponsorship. We will conduct standard criminal record and insolvency register checks prior to employment commencement.
Resource Planning Support Analyst employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your analytical skills and experience with workforce management software, as these are key for the Resource Planning Support Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resource Planning Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planning Support Analyst role. Highlight your experience with workforce management software and Excel, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resource planning and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Analytical Skills: Since this role involves analysing large volumes of data, make sure to mention any relevant experience. Share examples of how you've used data to improve efficiency or solve problems in previous roles. We’re all about those insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Acorn Insurance
✨Know Your Numbers
As a Resource Planning Support Analyst, you'll be dealing with data all the time. Brush up on your Excel skills and be ready to discuss how you've used data analysis in previous roles. Bring examples of reports you've created or insights you've derived from data.
✨Understand the Role Inside Out
Make sure you fully understand what the job entails. Familiarise yourself with resource planning concepts and workforce management software. Be prepared to explain how your experience aligns with the responsibilities listed in the job description.
✨Build Relationships
This role involves working closely with stakeholders. Think about how you can demonstrate your relationship-building skills during the interview. Share examples of how you've collaborated with team leaders or management to improve service efficiency.
✨Showcase Your Problem-Solving Skills
Resource planning often involves troubleshooting and resolving issues. Prepare to discuss specific challenges you've faced in past roles and how you approached them. Highlight your ability to think critically and make recommendations for improvement.