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- Tasks: Engage with customers, manage renewals, and provide top-notch service in a dynamic team.
- Company: Join Acorn Insurance, where we prioritise purpose and career growth in a supportive environment.
- Benefits: Enjoy 31-35 days of annual leave, enhanced parental pay, and wellness support services.
- Why this job: Be part of a positive culture that values teamwork and personal development while making an impact.
- Qualifications: Bring your sales or customer service experience; insurance knowledge is a bonus but not required.
- Other info: Flexible working options and a chance to earn bonuses for performance and referrals.
The predicted salary is between 24255 - 25876 £ per year.
Salary: GBP24255 – GBP25876 per annum
Location: Formby
Working hours: 37.5 hours per week, 09:00am – 17:30pm (1 in 3 Saturdays 9:00am – 12:30pm)
Salary: £24,255 to £25,876 plus up to £2,000 performance related bonus per annum
The role is a fast-paced, customer focused sales position, working in a friendly, target-driven predominantly inbound environment where teamwork and positivity are part of the company culture.
The position will demand the very best of your sales and customer services skills as you deal with new and existing customers
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What you will be doing:
- Reviewing an allocated renewal invite list.
- Invite policies compliantly.
- Ensure client records are updated appropriately.
- Review a fair analysis of the market.
- Renew Policies motor policies compliantly.
- Auto Renew motor policies compliantly.
- Sell Added Value Products Compliantly.
- Respond to Customer Renewal Queries.
What we’re looking for:
- Excellent IT and data entry skills.
- Good standard of numeracy and literacy.
- Ability to communicate well.
- Great attention to detail.
- Previous sales or customer service experience.
- Insurance experience is preferable but not essential as full training will be provided.
- Excellent customer service skills, incorporating a confident and pleasant phone manner.
- Good organisational skills and ability to prioritise own workload effectively.
- Proficient computer skills including Microsoft Excel, word and Outlook.
- Highly self-motivated.
- Pro-active thinker, able to solve problems independently as they arise.
- Ability to communicate well at all levels both verbally and in writing.
- Polite and professional.
- Work to targets/KPI.
- Team Player.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Junior Sales Executive, Apprentice, Apprentice Sales, Apprentice Business Development, Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Technical Business Development, Sales and BDM, will all be considered.
Name:
Please include your first and last name.
Email: @
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Renewals & Customer Service Representative (ACIN-114) Southport, England
Salary: GBP24255 – GBP25876 per annum
Role: Renewals & Customer Service Representative
Location: Formby
Working hours: 37.5 hours per week, 09:00am – 17:30pm (1 in 3 Saturdays 9:00am – 12:30pm)
Salary: £24,255 to £25,876 plus up to £2,000 performance related bonus per annum
The role is a fast-paced, customer focused sales position, working in a friendly, target-driven predominantly inbound environment where teamwork and positivity are part of the company culture.
The position will demand the very best of your sales and customer services skills as you deal with new and existing customers
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What you will be doing:
- Reviewing an allocated renewal invite list.
- Invite policies compliantly.
- Check policy data accuracy.
- Ensure client records are updated appropriately.
- Review a fair analysis of the market.
- Handling Inbound & Outbound Calls.
- Renew Policies motor policies compliantly.
- Auto Renew motor policies compliantly.
- Sell Added Value Products Compliantly.
- Respond to Customer Renewal Queries.
What we’re looking for:
- Excellent IT and data entry skills.
- Good standard of numeracy and literacy.
- Ability to communicate well.
- Great attention to detail.
- Excellent administration skills.
- Previous sales or customer service experience.
- Insurance experience is preferable but not essential as full training will be provided.
- Excellent customer service skills, incorporating a confident and pleasant phone manner.
- Good organisational skills and ability to prioritise own workload effectively.
- Target driven.
- Proficient computer skills including Microsoft Excel, word and Outlook.
- Highly self-motivated.
- Pro-active thinker, able to solve problems independently as they arise.
- Ability to communicate well at all levels both verbally and in writing.
- Polite and professional.
- Work to targets/KPI.
- Team Player.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Junior Sales Executive, Apprentice, Apprentice Sales, Apprentice Business Development, Sales Engineer, Technical Sales, Field Sales, Technical Sales Exec, Technical Sales Coordinator, Technical Sales Executive, Business Development Manager, Business Development, Key Sales, Business Developer, Sales Executive, Direct Sales, Sales Development, Technical Business Development, Sales and BDM, will all be considered.
Name:
Please include your first and last name.
Email: @ Phone:
Please include your country code.
CV / Resume:
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;
Renewals & Customer Service Representative (ACIN-114) Southport, England
Thank you for submitting your application.
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Renewals & Customer Service Representative employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the FCA regulations. Understanding these will not only help you in the role but also show your commitment and readiness to learn during the interview.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work in a team by sharing examples from previous experiences. Highlighting your teamwork skills can resonate well with the company culture that values positivity and collaboration.
✨Tip Number 4
Be prepared to discuss how you handle targets and KPIs. Showing that you are goal-oriented and can thrive in a target-driven environment will align well with what they are looking for in a candidate.
We think you need these skills to ace Renewals & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'excellent IT skills', 'attention to detail', and 'target-driven' to catch the employer's eye.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and ability to work in a fast-paced environment.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Excel, Word, and Outlook, as well as your strong communication skills. Provide examples of how you've successfully handled customer queries or worked towards targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Acorn Insurance
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to communicate clearly and maintain a positive attitude, even in challenging situations.
✨Demonstrate Attention to Detail
The job requires great attention to detail, especially when updating client records and reviewing policy data. During the interview, mention instances where your meticulous nature has helped prevent errors or improved processes.
✨Familiarise Yourself with FCA Regulations
Although full training will be provided, having a basic understanding of FCA regulations related to insurance can set you apart from other candidates. Do some research beforehand and be ready to discuss how compliance is important in customer interactions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to assess your sales and customer service skills. Practice responding to common customer scenarios, focusing on how you would handle renewals and upselling added value products.
