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- Tasks: Manage motor claims and provide support to junior handlers in a dynamic team.
- Company: Acorn Insurance has 40+ years of experience, serving over 50,000 customers with top-notch motor insurance.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and access to wellbeing services.
- Why this job: Join a supportive culture recognised as a Great Place to Work, with opportunities for career growth.
- Qualifications: Experience in handling injury claims and strong organisational skills are essential.
- Other info: Flexible benefits platform and a commitment to diversity and inclusion make this role stand out.
The predicted salary is between 27144 - 35841 £ per year.
Role: Personal Injury Claims Handler
Location: Sevenoaks
Working hours: 37.5 hours a week, Monday to Friday between 9:00am-5:30pm
Salary: Between £27,144 – £35,841 DOE, plus an up to £2000 annual bonus, paid quarterly
When you join the Personal Injury team you will proactively manage a portfolio of motor claims. This will be predominantly Third-Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.
What you will be doing:
- Take accountability for your own performance against set objectives
- Validating all claims for indemnity and fraud
- Providing proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we\’re looking for:
- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \’your tomorrow\’ benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
- Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years\’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Locations
Personal Injury Claims Handler in Sevenoaks, Kent employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Handler in Sevenoaks, Kent
✨Tip Number 1
Familiarise yourself with the specific types of personal injury claims mentioned in the job description, especially Third-Party Personal Injury Claims. Understanding the nuances of these claims will help you demonstrate your expertise during any discussions.
✨Tip Number 2
Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Acorn Insurance.
✨Tip Number 3
Brush up on your knowledge of civil procedure rules related to personal injury claims. Being able to discuss these rules confidently will show your potential employer that you're serious about the role and understand the legal landscape.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks effectively. Since the role requires managing a portfolio of claims, having examples ready will illustrate your ability to handle multiple responsibilities efficiently.
We think you need these skills to ace Personal Injury Claims Handler in Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling personal injury claims. Use specific examples that demonstrate your ability to manage claims effectively and your understanding of the civil procedure rules.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your organisational skills, ability to analyse information, and any experience you have with both portal and non-portal claims.
Highlight Relevant Skills: In your application, emphasise skills such as decision-making, coaching, and mentoring, as these are crucial for the Personal Injury Claims Handler role. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the claims handling process.
How to prepare for a job interview at Acorn Insurance
✨Know Your Claims
Familiarise yourself with the different types of personal injury claims, especially Third-Party Personal Injury Claims. Be prepared to discuss your experience handling these claims and any relevant tools you have used for assessment.
✨Demonstrate Decision-Making Skills
Showcase your ability to make informed decisions regarding liability and indemnity. Prepare examples from your past experience where you successfully assessed claims and minimised costs.
✨Highlight Coaching Experience
Since the role involves mentoring less experienced handlers, be ready to share instances where you have provided guidance or training to colleagues. This will demonstrate your leadership potential.
✨Understand Company Culture
Research Acorn Insurance's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a culture of openness, trust, and respect within the team.
