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- Tasks: Lead and coach a team of claims handlers to achieve performance goals.
- Company: Join a dynamic company focused on excellence in customer service.
- Benefits: Enjoy competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant team that values growth and development.
- Qualifications: No specific qualifications required; just bring your passion and leadership skills.
- Other info: Work Monday to Friday with occasional Saturday shifts.
The predicted salary is between 34710 - 37752 £ per year.
Role: Operational Team Leader
Location: Sevenoaks
Working hours: 37.5 hours a week – Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
Salary: £34,710-£37,752 plus an achievable annual bonus of £2500, paid quarterly
What you will be doing:
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Con…
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Locations
Operational Team Leader employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Operational Team Leader role. Understanding these metrics will help you demonstrate your ability to lead and coach a team effectively during any discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully developed teams in the past. Be ready to discuss specific situations where your coaching made a measurable impact on performance.
✨Tip Number 3
Research the company culture at StudySmarter and align your values with theirs. During any interactions, highlight how your approach to team leadership fits within their organisational ethos.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the team dynamics and expectations can give you an edge in understanding what the hiring managers are looking for.
We think you need these skills to ace Operational Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Operational Team Leader position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Skills: Since the role involves leading and coaching a team, make sure to emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully managed teams or projects in the past.
Showcase Performance Metrics: The job mentions exceeding performance measures. Include quantifiable achievements in your application that demonstrate your ability to meet or exceed targets in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only expresses your interest in the position but also explains why you are a great fit for the company. Mention your enthusiasm for the role and how your values align with the company's mission.
How to prepare for a job interview at Acorn Insurance
✨Show Your Leadership Skills
As an Operational Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached or mentored others in the past, focusing on specific outcomes and improvements.
✨Understand Performance Metrics
Familiarise yourself with common performance measures in claims handling. Be ready to discuss how you would help your team meet and exceed these metrics, showcasing your analytical skills and strategic thinking.
✨Prepare for Shift Work Discussion
Since the role involves rotating shifts, be prepared to discuss your flexibility and willingness to work different hours, including Saturdays. Highlight any previous experience with shift work and how you managed your time effectively.
✨Research the Company Culture
Understanding the company’s values and culture is crucial. Research their approach to team dynamics and customer service, and be ready to explain how your personal values align with theirs during the interview.
