At a Glance
- Tasks: Manage insurance claims from start to finish, ensuring great customer experiences.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Competitive salary, performance bonuses, and up to 35 days' holiday.
- Other info: Join a fast-growing team with excellent career development opportunities.
- Why this job: Make a real difference by improving processes and supporting customers.
- Qualifications: Experience in handling insurance claims and strong communication skills.
The predicted salary is between 27020 - 33024 £ per year.
Location: Liverpool
Salary: £31,831 plus up to £2,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays 9:00am to 17:00pm
We are looking for experienced claims handlers who want to go beyond managing claims to truly make a difference. As a Senior Claims Handler, you'll take ownership of claims from start to finish, making confident decisions and delivering better outcomes for our customers. This is a role for someone who doesn't just follow process but improves it. Someone who takes pride in solving problems, supporting others, and leaving every claim in a better place than they found it.
What you will be doing:
- Managing customers claims from first notification of loss through to settlement
- Making fair, timely and confident decisions
- Reducing customer effort at every stage of the journey
- Communicate with clarity
- Minimising hand-offs and creating seamless customer experiences
- Supporting and coaching colleagues, sharing your expertise
- Identifying opportunities to improve how we work and deliver good customer outcomes
- Consider the commercials when settling the claim
What we're looking for:
- Has experience handling insurance claims
- Takes ownership and sees things through to completion
- Builds trust through clear and effective communication
- Thinks commercially while always doing the right thing for the customer
- Proactively solves problems rather than waiting for direction
- Enjoys supporting others and sharing knowledge
- Is curious and driven to improve processes and customer outcomes
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
A maximum of 35 days' holiday (depending on role and tenure) including
Senior Claims Handler in London employer: Acorn Insurance
Acorn Insurance is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With flexible working hours and comprehensive mental health support, our team members thrive in a dynamic environment where they can develop their skills and advance within the insurance industry. Join us in Liverpool for a rewarding career where your contributions truly matter.
