At a Glance
- Tasks: Engage with customers, handle renewals, and provide top-notch service in a dynamic team.
- Company: Join Acorn Insurance, a fast-growing leader in the insurance industry with a supportive culture.
- Benefits: Enjoy 35 days' holiday, competitive salary, and performance bonuses.
- Other info: Be part of a team that values growth, collaboration, and customer success.
- Why this job: Make a real difference in customer experiences while developing your skills in a thriving environment.
- Qualifications: Sales or customer service experience preferred; full training provided for the right candidates.
The predicted salary is between 25000 - 28000 £ per year.
Location: Formby
Salary: £13,289.41 plus up to £2,000 performance related bonus per annum
Job Type: Part Time, Permanent
Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm
The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
Through full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What You'll Be Doing:
- Reviewing an allocated renewal invite list.
- Invite policies compliantly.
- Check policy data accuracy.
- Ensure client records are updated appropriately.
- Review a fair analysis of the market.
- Handling Inbound & Outbound Calls.
- Renew Policies motor policies compliantly.
- Auto Renew motor policies compliantly.
- Sell Added Value Products Compliantly.
- Respond to Customer Renewal Queries.
What We're Looking For:
- Excellent IT and data entry skills.
- Good standard of numeracy and literacy.
- Ability to communicate well.
- Great attention to detail.
- Excellent administration skills.
- Previous sales or customer service experience.
- Insurance experience is preferable but not essential as full training will be provided.
- Excellent customer service skills, incorporating a confident and pleasant phone manner.
- Good organisational skills and ability to prioritise own workload effectively.
- Target driven.
- Proficient computer skills including Microsoft Excel, Word and Outlook.
- Highly self-motivated.
- Pro-active thinker, able to solve problems independently as they arise.
- Ability to communicate well at all levels both verbally and in writing.
- Polite and professional.
- Work to targets/KPI.
- Team Player.
Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other.
- We challenge the status quo.
- We succeed when we help those around us succeed.
- We decide quickly when the smart thing to do is use our judgement.
Benefits: 35 days' holiday (including)
Renewals & Customer Service Representative in London employer: Acorn Insurance
Acorn Insurance is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With flexible working hours and comprehensive mental health support, our team members thrive in a dynamic environment where they can develop their skills and advance within the insurance industry. Join us in Liverpool for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals & Customer Service Representative in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Acorn Insurance and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Acorn Insurance and let us see your personality shine through!
We think you need these skills to ace Renewals & Customer Service Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Acorn Insurance.
Get Familiar with Our Brand:Before applying, take some time to learn about Acorn Insurance and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Acorn Insurance
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Acorn Insurance.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Acorn Insurance will surely appreciate.
