Job Title:
Household Desktop Loss Adjuster Location:
Liverpool / Hybrid Salary:
£36,000 - £40,000 per annum DOE, discretionary annual bonus, paid monthly Job Type:
Permanent, Full Time Working Hours:
Monday to Friday, 37.5 hours, 9:00am - 5:30pm What you will be doing: Manage a portfolio of household claims (including complex and high-value cases) from first notification through to settlement and conclusion Interpret policy wordings, exclusions and endorsements to determine coverage and liability in line with underwriting intent Deliver fair, accurate and timely claim decisions, supported by clear, evidence-based rationale Produce detailed Schedules of Works, ensuring repair scopes are accurate, cost-effective and reflect the true extent of loss Assess cause of damage reports, schedules of works and quantum reports produced by third-party experts (e.g. surveyors, engineers, loss adjusters and contractors) Draft clear, detailed technical reports outlining findings and settlement recommendations, including escalation of large or complex losses where appropriate Deliver a high standard of customer service, ensuring clear communication, empathy, and proactive management of customer and third-party expectations throughout the claims journey Apply and maintain accurate reserves in line with company reserving philosophy Identify, investigate and escalate potentially fraudulent claims Provide technical guidance to the wider claims team Operate effectively in a fast-paced environment, meeting service levels, performance targets, and maintaining strong file and portfolio management Maintain up-to-date knowledge of regulatory, legislative and industry developments, sharing insights and supporting continuous improvement Contribute to the development of technical guidance, training materials, and overall team capability Ensure adherence to best practice, company strategies and governance standards What we are looking for: A collaborative team player who thrives in a culture of openness, trust and respect Proven experience in household claims handling and desktop loss adjusting, with a strong understanding of both Buildings and Contents claims across all perils. Demonstrable experience handling claims involving contractor/building repair networks and loss adjusters Strong technical knowledge with the ability to manage complex cases Proficiency in claims case management systems Ability to perform effectively in a fast-paced, high-volume environment Excellent written and verbal communication skills, with the ability to engage customers confidently and demonstrate empathy Strong organisational skills, with the ability to prioritise workload and manage competing demands under pressure Analytical mindset with the ability to investigate, fact-find, and make accurate, evidence-based decisions Customer-focused approach with the resilience and judgement to deliver fair outcomes Essential: Minimum of 2 years' Desktop Loss Adjusting experience Desirable: Cert CII and/or BDMA accreditation (or working towards) Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. Benefits: 35 days' holiday (including
Household Desktop Loss Adjuster in London employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
