Job Title:
Household Claims Handler Location:
Liverpool, Hybrid Salary:
£27,500 - £31,000 per annum DOE plus Performance bonus up to £2,000 per annum Job Type:
Permanent, Full Time Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What you will be doing: Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer Accurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusions Managing a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusion Identifying and investigating potentially fraudulent claims Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement Ensuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claim Proactively managing customer/third party expectations including appropriate signposting if applicable Providing proactive and correct assessments with regards to indemnity positions Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company reserving philosophy Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect with a team player attitude Minimum of two years claims handling experience (Motor, Household, EL/PL etc.) Ability to interpret policy wording, terms and conditions and endorsements Ability to work in a fast-paced environment Good written and verbal communication skills including rapport building Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information resulting in accurate decision making Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. Benefits: 35 days' holiday (including
Household Claims Handler in London employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
