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- Tasks: Manage total loss claims and provide top-notch customer service in a fast-paced environment.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with strong Liverpool roots.
- Benefits: Enjoy 35 days' holiday, mental health support, flexible working, and career development opportunities.
- Why this job: Make a real difference for customers while building your career in a supportive team.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
- Other info: Be part of a company that values growth, inclusivity, and employee well-being.
The predicted salary is between 25877 - 29777 £ per year.
Location: Liverpool
Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota Basis
The Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.
As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.
What you will be doing:
- Proactively manage a portfolio of policyholder total loss claims through to settlement
- Complete thorough indemnity investigations on all cases
- Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to the policyholder of all claims decision and progression of insurance claims
- Expertly assess policy indemnity
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The ability to deal with challenging customers and third party insurers
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and well-being
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You:
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.
Total Loss Claims Handler in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn's values and think about how your own experiences align with them. This will help you connect better during the chat!
✨Tip Number 2
Practice your customer service skills! Since the role is all about engaging with customers, think of examples from your past where you’ve gone above and beyond to help someone. Be ready to share these stories!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and the company. Ask about the team dynamics or what a typical day looks like for a Total Loss Claims Handler.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Acorn family!
We think you need these skills to ace Total Loss Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Total Loss Claims Handler role. Highlight your customer service experience and any relevant insurance knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled claims or provided excellent customer service in the past.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through, especially your can-do attitude and problem-solving skills.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Total Loss Claims Handler. Familiarise yourself with the insurance claims process and be ready to discuss how you would handle various scenarios. This shows that you're proactive and genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to empathise and connect with customers, as well as how you resolved any challenges they faced.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and solve problems quickly. The interviewers will want to see that you can handle the fast-paced environment of the Total Loss department, so share stories that illustrate your quick thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.
