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- Tasks: Engage with customers, quote policies, and build lasting relationships in a dynamic sales environment.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Enjoy competitive salary, performance bonuses, enhanced leave, and a supportive workplace culture.
- Why this job: Make a real difference by helping customers secure the best insurance for their needs.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a diverse team in a Great Place to Work for 2024/5.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool, Hybrid
Salary: £25,877 to £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
If you are a self-motivated individual who can build rapport with people from all backgrounds, this could be an excellent opportunity for you to join an established Insurance company within the heart of Liverpool City Centre.
Through full training and continuous coaching in-house, you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
What you will be doing:
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
What we're looking for:
- Somebody who will run through walls for our customers
- Prepared to challenge the status quo
- Be prepared to succeed together as a team player
- Smart decision maker
- Clear and effective communication skills
- Ability to assist with clients of all ages and backgrounds
- Excellent organisational skills and ability to prioritise work
- Strong literacy & numeracy skills
- Ability to develop relationships from scratch
- Excellent telephone manner
About Acorn Insurance:
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5, 10- and 15-years' service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Please visit our website to view more of our excellent work benefits!
Please click the APPLY button to submit your CV for this role.
Insurance Renewals Agent / Customer Service Representative in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Renewals Agent / Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Acorn Insurance, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role is all about building rapport over the phone, grab a friend and do some mock calls. Focus on being friendly, clear, and professional – it’ll make a world of difference!
✨Tip Number 3
Show your team spirit! Highlight any experiences where you’ve worked well in a team or helped others succeed. Acorn values teamwork, so let them see how you can contribute to that positive culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Insurance Renewals Agent / Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Renewals Agent role. Highlight your customer service experience and any sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've built rapport with customers in the past.
Showcase Your Communication Skills: Since clear communication is key in this role, ensure your application is well-written and free of errors. This is your chance to demonstrate your excellent telephone manner and organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific role of an Insurance Renewals Agent. Brush up on FCA regulations and be ready to discuss how you would handle customer queries or policy amendments.
✨Showcase Your People Skills
This role is all about building rapport with customers. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your ability to connect with people from diverse backgrounds.
✨Be a Team Player
Since teamwork is key in this role, think of instances where you've worked collaboratively to achieve a goal. Be ready to discuss how you can contribute to a positive team environment and support your colleagues.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Reflect back what they say and ask clarifying questions if needed. This shows that you value communication and are keen to understand customer needs.