Job Title: Household Customer Service Representative
Location: Liverpool / Hybrid
Salary: £26,938 - £28,609 per annum plus up to £2,000 performance-related bonus
Job Type: Permanent, Full Time
Working Hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns
Early Shift: 08:30am - 17:00pm
Mid Shift: 9:00am - 17:30pm
Late Shift: 10:00am - 18:30pm
About the role
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!
What you will be doing:
Respond to all enquiries from customer and colleagues through all lines of communication.
Provide high quality Customer Service and give the Customer a Positive helpful experience.
As a brand ambassador always conduct yourself and communications in a courteous and helpful manner and ensure that all information required by either the customer or the colleague is obtained and communicated correctly and efficiently.
Give suitable information to customers and assist with any queries relating to their insurance needs and policy cover.
Build Report and trust with the Customer, resolving queries in a fast and efficient manner.
Have multiple conversations with different Customers on webchat without compromising the quality of chats.
Maintain an accurate record of the assessment of the customers awareness of risk and insurance as well as their circumstances and objectives.
Using the system(s) you are provided, determine which insurer or scheme will provide the most competitive and suitable product for the query, and ensure that the best premium and policy cover and terms are obtained for the customer.
Ensure that you look to resolve any customer dissatisfactio...
Household Customer Service Representative in Liverpool employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
