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- Tasks: Assist customers with direct debit queries and payment solutions via phone, email, and webchat.
- Company: Join Acorn Insurance, a leading company with over 40 years of expertise in the industry.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Why this job: Make a real difference by helping customers manage their finances and providing excellent service.
- Qualifications: Great communication skills, empathy, and attention to detail are essential.
- Other info: Be part of a supportive culture that values growth and inclusivity.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool, Hybrid
Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm
About the Role:
As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.
What you will be doing:
- Taking payments from customers who have missed their direct debit payment.
- Dealing with general customer queries about their monthly direct debit payments.
- Amending and updating customers details, including changing their direct debit payment dates and bank account details.
- Setting up Payment Plans and providing support for customers who may require forbearance options.
- Offering solutions for customers who are in financial difficulty.
- Sending out documentation to customers.
- Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.
- Logging, handling and resolving complaints.
- Referrals to other departments where applicable.
- Adherence to FCA compliance procedures at all times.
What we're looking for:
- A Positive 'can do' attitude.
- Excellent communication and listening skills.
- The ability to demonstrate empathy and patience when dealing with all customers.
- Excellent attention to detail.
- Good problem solver.
- Ability to work in a fast-paced environment.
- Ability to multi-task and manage time effectively.
- Excellent customer service skills, incorporating a confident and pleasant telephone manner.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
A Few Things to Know Before You Apply:
- All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- If you need any adjustments during the recruitment process-or once you’re part of the team-just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Finance Customer Service Representative in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance and understand their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues or handled complaints. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Finance Customer Service Representative in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Finance Customer Service Representative role. Highlight your communication skills and any relevant customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work with Acorn and how your positive attitude and problem-solving skills can contribute to our team. Keep it friendly and professional!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. This shows us you care about accuracy and are ready to handle customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the basics of direct debit payments and common customer queries. Brush up on financial terminology and be ready to discuss how you would handle specific customer situations.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you convey empathy and patience in your responses.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to think on your feet or manage multiple tasks at once, as these skills will be crucial in a fast-paced environment.
✨Align with Company Values
Familiarise yourself with Acorn's values and culture. Be ready to discuss how your personal values align with theirs, especially around customer service and teamwork. Showing that you share their commitment to helping others will set you apart.