Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist policyholders with insurance claims and provide top-notch customer service.
- Company: Acorn Insurance, a growing leader in the insurance industry based in Liverpool.
- Benefits: Up to 35 days holiday, mental health support, flexible working options, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in people's lives every day.
- Qualifications: Excellent customer service skills, problem-solving ability, and a positive attitude.
- Other info: Inclusive workplace culture with strong values and commitment to employee wellbeing.
The predicted salary is between 25877 - 29777 £ per year.
The Total Loss department is a fast-paced and energetic department where no two days are the same. As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.
What you will be doing:
- Proactively manage a portfolio of policyholder total loss claims through to settlement
- Complete thorough indemnity investigations on all cases
- Work closely with the in-house engineers to guarantee a fair settlement with the policyholder
- Ensure that all validated claims are processed within the agreed SLAs
- Provide excellent customer service level expectations, taking ownership of all inbound communication
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
- Provide effective communication to the policyholder of all claims decisions and progression of insurance claims
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast-paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Motivated self-starter
- Passionate about working as part of a team
- Ability to make fast, informed decisions
- Excellent organizational and prioritization skills with a strong attention to detail
- Ability to deal with challenging customers and third-party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honoring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Case Handler, Customer Claims Handler, Insurance Claims Advisor, Claims Assistant may all be considered.
Customer Service Total Loss Claims Handler in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Total Loss Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn's values and think about how you can align your experiences with them. This will show you're not just another candidate, but someone who truly fits in.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Total Loss Claims Handler. The more prepared you are to handle tricky situations, the more confident you'll feel during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics or how success is measured. It’s a great way to demonstrate your enthusiasm and get a feel for the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the Acorn family. Let’s get you that job!
We think you need these skills to ace Customer Service Total Loss Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Total Loss Claims Handler role. Highlight your customer service skills and any relevant experience in handling claims to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team. Be sure to mention why you want to work with us at Acorn and what makes you a great fit.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with quick solutions, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Total Loss Claims Handler. Familiarise yourself with common insurance terms and processes, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've successfully handled challenging situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Empathy and Communication
As a Total Loss Claims Handler, you'll need to connect with policyholders on a personal level. Practice how you would communicate sensitive information and reassure customers during difficult times. Be ready to discuss how you can maintain a positive attitude while dealing with challenging customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or growth opportunities within Acorn Insurance. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.