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- Tasks: Handle property damage claims and make impactful decisions in a supportive team.
- Company: Join Acorn, a rapidly growing insurance company with a people-first culture.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Kickstart your insurance career with real growth opportunities and a positive work environment.
- Qualifications: No experience needed; just bring a positive attitude and strong organisational skills.
- Other info: Be part of a company recognised for its commitment to employee wellbeing and development.
The predicted salary is between 26937 - 26937 £ per year.
Location: Liverpool
Salary: £26,937 per annum plus bonus potential of up to £1500 annual bonus after successful probation.
Job Type: Permanent, Full Time
Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.
Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.
What's involved:
- The role requires taking ownership of a portfolio of property damage claims
- Investigating and making decisions on indemnity, liability and quantum
- Actively driving down the cost of claims through the application of accurate and appropriate claim strategies.
- Effective file and portfolio management.
We are looking for people with:
- Ability to learn new skills and adapt to changing requirements.
- A positive attitude and a GROWTH mindset.
- Strong organisation skills and the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage.
Grow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Customer Service Property Damage Claims Handler in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Property Damage Claims Handler in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can make all the difference when you're trying to land that Customer Service Property Damage Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching Acorn and understanding their values. Show them you’re not just looking for any job, but that you genuinely want to grow with them. Bring examples of how you've demonstrated a positive attitude and a growth mindset in your previous roles.
✨Tip Number 3
Practice common interview questions related to claims handling and customer service. Think about how you would handle specific scenarios they might throw at you. The more prepared you are, the more confident you'll feel during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Acorn team and ready to take the next step in your insurance career.
We think you need these skills to ace Customer Service Property Damage Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Customer Service Property Damage Claims Handler. Highlight any relevant experience in claims handling or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Acorn and how your growth mindset aligns with our values. Keep it friendly and professional!
Show Off Your Organisational Skills: Since the role involves managing a portfolio of claims, demonstrate your strong organisational skills in your application. Mention any tools or methods you use to stay organised and prioritise tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Acorn Insurance
✨Know Your Claims
Familiarise yourself with the basics of property damage claims and the Civil Procedure Rules. This will show your potential employer that you’re serious about the role and have a genuine interest in the insurance industry.
✨Showcase Your Growth Mindset
During the interview, highlight examples from your past where you’ve adapted to new challenges or learned new skills. This aligns perfectly with the company’s focus on a growth mindset and will demonstrate your ability to thrive in a dynamic environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific claims situations. Think through some scenarios beforehand and be ready to discuss your thought process and decision-making strategies. This will help you stand out as someone who can effectively manage claims.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.