At a Glance
- Tasks: Help clients navigate claims with empathy and professionalism while resolving issues efficiently.
- Company: Join Acorn Insurance, a growing leader in the industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Be part of a supportive culture that values growth and inclusivity.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
The predicted salary is between 26938 - 26938 € per year.
Location: Liverpool
Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm (on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA's and KPI's
What we're looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You: We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
Customer Service First Response Unit Claims Handler in Liverpool employer: Acorn Insurance
At Acorn Insurance, we pride ourselves on our strong Liverpool roots and a vibrant work culture that prioritises employee growth and well-being. With generous benefits including up to 35 days of holiday, flexible working options, and a commitment to mental health support, we foster an environment where our team can thrive and develop their careers in the insurance industry. Join us to be part of a company that values collaboration, innovation, and making a positive impact for both our customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service First Response Unit Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn's values and think about how your own experiences align with them. This will help you connect better during the chat!
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've handled challenging situations, especially in customer service. Being able to share these stories will show you're ready for the fast-paced environment.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're genuinely interested in the role and helps you figure out if Acorn is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the Acorn family!
We think you need these skills to ace Customer Service First Response Unit Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in claims handling to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've provided excellent customer service or resolved issues in the past – we love hearing your stories!
Show Off Your Empathy:Since this role involves dealing with clients who may be going through tough times, it’s important to showcase your empathetic side. Mention any experiences where you’ve connected with customers on a personal level.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service First Response Unit Claims Handler. Familiarise yourself with common claims processes and the importance of empathy in customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with clients who have been in road traffic incidents, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully connected with customers or resolved their issues with care and understanding.
✨Practice Problem-Solving Scenarios
Expect to face situational questions during the interview. Think about how you would handle challenging customers or complex claims. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Highlight Teamwork and Communication Skills
This role requires liaising with various departments and external companies. Be ready to discuss your experience working in teams and how you communicate effectively. Share specific examples that showcase your ability to collaborate and resolve conflicts professionally.
