Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage fire and theft claims efficiently.
- Company: Join Acorn Insurance, a leading firm with over 40 years of expertise.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real difference in people's lives while growing your career in insurance.
- Qualifications: Strong customer service skills and a passion for problem-solving are essential.
- Other info: Be part of a supportive culture that values growth and inclusivity.
The predicted salary is between 28747 - 34913 £ per year.
Location: Liverpool / Sevenoaks
Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Customer Service Fire & Theft Claims Handler in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Fire & Theft Claims Handler in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Acorn Insurance. Check out their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers with their claims, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Acorn values quick decision-making, so highlight times when you made informed choices under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Fire & Theft Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Fire & Theft Claims Handler role. Highlight your customer service skills and any relevant experience in claims handling to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your problem-solving abilities. Let us know why you want to join Acorn and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure there are no typos or errors. A well-organised application speaks volumes about your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the exciting opportunities we have at Acorn!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service in the insurance industry. Brush up on common claims processes, especially related to fire and theft. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Empathy
As a Customer Service Fire & Theft Claims Handler, empathy is key. Prepare examples from your past experiences where you've successfully connected with customers or resolved their issues. This will demonstrate your ability to handle challenging situations with care.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've had to think on your feet and solve problems quickly. Be ready to discuss these scenarios during the interview, as they’ll want to see how you approach challenges and make informed decisions under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.