Job Title: Customer Care Specialist Agent
Location: Liverpool City Centre on a hybrid working basis
Salary: £28,459 per annum
Job Type: Permanent, Full Time
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?
What You'll Be Doing:
Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs.
Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
Investigating cases where necessary and root cause analysis to improve processes going forward.
Collaboration with other departments for successful business and customer outcomes
Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
Maintaining accurate records of any correspondence received from the client regarding
Customer Care Specialist Agent / Credit Control Agent in Liverpool employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
