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- Tasks: Lead and develop a team in the Motor First Party Claims function.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: 35 days' holiday, mental health support, flexible working options, and career growth opportunities.
- Why this job: Make a real impact by leading a team that supports customers during crucial times.
- Qualifications: People management experience and strong communication skills are essential.
- Other info: Join a company committed to inclusivity and employee wellbeing.
The predicted salary is between 34710 - 37752 £ per year.
Location: Liverpool, office based
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
About the Role:
We are seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people-focused leadership. You will also play a key role in ensuring we are there for our customers when they need us the most with speed, ease and understanding.
What you will be doing:
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Conduct regular one-to-ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Ability to interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What we are looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
These aren't just words - they are the principles we live by. And we are proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you are looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We are really excited that you are considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- Checks & Clearances: All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we are not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Claims Operations Manager, Incident Reporting Team Leader, Claims Manager, Insurance Claims Team Leader, Insurance Claims Operations Support Supervisor may all be considered.
Claims Operational Team Leader in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved processes. Be ready to share how you fostered a positive culture and achieved results, as this is key for the Claims Operational Team Leader role.
✨Tip Number 3
Prepare questions for your interview that show your interest in their values and growth opportunities. Ask about their approach to team development and how they support employee wellbeing. This shows you're aligned with their mission and ready to grow with them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Claims Operational Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Operational Team Leader role. Highlight any leadership experience and your ability to foster a positive team culture, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams or improved processes in the past, and don’t forget to show your enthusiasm for the role!
Showcase Your Communication Skills: Since strong communication is essential for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your persuasive communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Make sure you understand the ins and outs of the claims process, especially in motor insurance. Brush up on any relevant legislation or industry standards that might come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you fostered a positive culture or improved team performance, as this role is all about people-focused leadership.
✨Be Data Savvy
Since the role involves interpreting MI and using data to drive performance, be ready to discuss how you've used data in previous roles. Bring examples of how data-driven decisions have positively impacted your team's results.
✨Emphasise Your Communication Style
Strong communication skills are key for this position. Prepare to discuss how you handle difficult conversations, provide feedback, and ensure clarity within your team. Being persuasive and confident will help you stand out.
