At a Glance
- Tasks: Manage insurance claims from start to finish, making confident decisions for better customer outcomes.
- Company: Join a national leader in insurance with a people-first culture based in Liverpool.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great career progression opportunities and a commitment to inclusivity and diversity.
- Why this job: Make a real difference by solving problems and supporting your colleagues in a dynamic environment.
- Qualifications: Experience in handling insurance claims and a passion for helping others.
The predicted salary is between 31831 - 34331 £ per year.
Location: Salary: £31,831 Plus up to £2,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays 9:00am to 17:00pm
We are looking for experienced claims handlers who want to go beyond managing claims to truly make a difference. As a Senior Claims Handler, you'll take ownership of claims from start to finish, making confident decisions and delivering better outcomes for our customers. Someone who takes pride in solving problems, supporting others, and leaving every claim in a better place than they found it.
- Managing customers claims from first notification of loss through to settlement
- Supporting and coaching colleagues, sharing your expertise
- Consider the commercials when settling the claim
- Has experience handling insurance claims
From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We succeed when we help those around us succeed.
A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
~24/7 mental health support & free counselling available
~Flexible benefits, including early access to salary via our internal platform
~Hybrid working options to support work-life balance and individual needs
~Recognition awards, social events & more
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Armed Forces Defence employer recognition scheme - Supporting those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
To help everything go smoothly, here are a couple of things to keep in mind:
These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of: Senior Insurance Claims Executive, Senior Claims Account Manager, Senior Claims Handler, Senior Customer Claims Handler, Senior Claims Assistant may all be considered.
Claims Handler / Senior Commercial Claims Handler (Permanent) in Liverpool employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that champions inclusivity and employee growth. With a strong focus on career progression, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us and be part of a company recognised as a Great Place to Work, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler / Senior Commercial Claims Handler (Permanent) in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Acorn Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Acorn Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler / Senior Commercial Claims Handler (Permanent) in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Acorn Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Acorn Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Acorn Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Acorn Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Acorn Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Acorn Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
