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- Tasks: Manage motor claims and provide support to less experienced handlers.
- Company: Acorn Insurance, a national leader in the insurance industry.
- Benefits: Up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Join a people-first company with real career progression opportunities.
- Qualifications: Experience in handling injury claims and strong organisational skills.
- Other info: Inclusive workplace culture with a commitment to employee growth.
The predicted salary is between 26700 - 34800 £ per year.
Location: Liverpool or Sevenoaks / Hybrid Working
Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm
When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.
What you will be doing:
- Take accountability for your own performance against set objectives
- Validating all claims for indemnity and fraud
- Providing proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for:
- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you’re part of the team-just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Locations
Personal Injury Claims Handler in Kent, Sevenoaks employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Handler in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in personal injury claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to personal injury claims. Think about how you would handle specific scenarios and be ready to showcase your decision-making skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that fit your skills and aspirations, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Personal Injury Claims Handler in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Injury Claims Handler role. Highlight relevant experience, especially in handling motor claims and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to mention your strong organisational skills and ability to analyse information. These are key for the role, so give examples of how you've used these skills in past experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Acorn Insurance
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of personal injury claims, especially Third Party Personal Injury Claims. Familiarise yourself with the civil procedure rules and be ready to discuss how you would assess liability and manage indemnity spend.
✨Showcase Your Organisational Skills
Since strong organisation skills are key for this role, prepare examples that demonstrate how you've effectively prioritised tasks in previous positions. Think about specific situations where your organisational skills led to successful outcomes.
✨Be Ready to Coach and Mentor
As you'll be providing support to less experienced claims handlers, think of instances where you've successfully coached or mentored someone. Be prepared to discuss your approach and how it benefited the team.
✨Emphasise Your Decision-Making Abilities
The role requires accurate decision-making based on fact-finding and analysis. Prepare to share examples of how you've made tough decisions in the past, particularly in high-pressure situations, and the positive impact those decisions had.