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- Tasks: Provide top-notch customer service and manage fire and theft claims efficiently.
- Company: Join Acorn Insurance, a growing leader in the insurance industry with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Why this job: Make a real difference by helping customers navigate their claims with empathy and expertise.
- Qualifications: Excellent communication skills and a passion for problem-solving are essential.
- Other info: Be part of a supportive culture that values growth and inclusivity.
The predicted salary is between 28747 - 34913 £ per year.
Location: Liverpool / Sevenoaks
Salary: £28,747 to £34,913 Plus up to £1,500 performance related bonus per annum
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
What you will be doing:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Benefits:
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you’re part of the team - just let us know.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Locations
Customer Service Fire & Theft Claims Handler in Kent, Sevenoaks employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Fire & Theft Claims Handler in Kent, Sevenoaks
✨Tip Number 1
Get to know the company inside out! Research Acorn Insurance, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle challenging customers or tricky claims. Role-playing these situations can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Acorn.
We think you need these skills to ace Customer Service Fire & Theft Claims Handler in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Customer Service Fire & Theft Claims Handler. Highlight your customer service skills and any relevant insurance experience to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional, and don’t forget to mention your problem-solving abilities!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A well-organised application shows us that you can handle the meticulous nature of claims handling.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service in the insurance industry. Brush up on common claims processes, especially fire and theft claims, so you can speak confidently about how you would handle various scenarios.
✨Showcase Your Empathy
As a Customer Service Fire & Theft Claims Handler, empathy is key. Prepare examples from your past experiences where you've successfully connected with customers, especially in challenging situations. This will demonstrate your ability to handle difficult conversations with ease.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've had to think on your feet and solve problems quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your quick decision-making abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.