Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex household claims and support less experienced handlers.
- Company: Acorn Insurance has 40+ years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and wellbeing support.
- Why this job: Join a supportive team at a Great Place to Work with opportunities for career growth.
- Qualifications: 5+ years in claims handling within the household insurance sector is essential.
- Other info: Hybrid work options available; remote workers outside Liverpool are welcome.
The predicted salary is between 36000 - 54000 £ per year.
Job Title: Household Technical Claims Handler
Location: Liverpool – Hybrid, Office based or Remote. Our office is based in Liverpool but open to remote workers outside of Liverpool
Salary: £45,000 per annum + Bonus Potential
Job Type: Permanent, Full Time
Hours: Monday to Friday 09:00am – 17:30pm (No Weekends)
About the Role:
The Household Technical Claims Handler role is a fast paced, engaging & rewarding role for experienced claims professionals looking to take their next step in the Household Claims sector.
The successful candidate will be proactively managing a caseload of technically complex and/or high value claims within Delegated Authority Agreement, referral process and reinsurance treaty requirements.
Providing technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point an to be the specific point of contact for other departments within the group including underwriting, pricing, actuaries and finance.
What you will be doing:
- Proactively managed approach to handling a portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
- Handle claims within a defined handling authority.
- Proactively review of claims ensuring they are realistically and accurately reserved in line with best practice at the earliest opportunity and referring those highlighted as exceeding authority.
- Mitigate claims leakage and spend through proactive claims management.
- Drive and negotiate claims settlement at the earliest available opportunity.
- Communicate with other departments within the group to relay important information and trends.
- Complete data submissions required by other departments and re-insurers.
- Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to delivering superior business results.
- An understanding of technical issues in the insurance industry and how they could impact our claim\’s function.
- Participate in training of less experienced claims handlers and support with auditing.
- Assist with ad hoc tasks as business needs dictate.
What we\’re looking for:
- Experience within Household insurance sector is essential.
- 5+ years Claims Handling experience.
- Persuasive, strong and confident communicator with strong analytical skills.
- Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
- Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
- Excellent team player.
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \’your tomorrow\’ benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Other Benefits Include:
- Financial Benefits
- Reward, Recognition and Culture
Please click the \’APPLY\’ button to submit your CV for this role.
Candidates with experience or relevant job titles of; Claims Handler, Claims Handling Executive, Household Insurance Claims, Household Claims Handler, Household Insurance Executive, Insurance Claims Handler may also be considered for this role.
Household Technical Claims Handler in Liverpool employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Technical Claims Handler in Liverpool
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the household insurance sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals already working in claims handling or related fields. Attend industry events or join online forums to connect with others, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios faced in claims handling. Think about how you would manage complex claims and communicate effectively with other departments.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss specific examples of how you've successfully managed claims in the past. Highlight your ability to mitigate claims leakage and drive settlements efficiently.
We think you need these skills to ace Household Technical Claims Handler in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the household insurance sector and claims handling. Use specific examples that demonstrate your ability to manage complex claims and meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your 5+ years of claims handling experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your strong communication and analytical skills in your application. Provide examples of how you've used these skills to achieve positive outcomes in previous roles.
Showcase Teamwork and Leadership: Since the role involves training less experienced claims handlers, mention any past experiences where you have taken on a mentoring or leadership role. This will demonstrate your capability to support and develop others.
How to prepare for a job interview at Acorn Insurance
✨Showcase Your Claims Experience
Make sure to highlight your 5+ years of experience in claims handling, especially within the household insurance sector. Be prepared to discuss specific cases you've managed and the outcomes, demonstrating your technical knowledge and problem-solving skills.
✨Demonstrate Strong Communication Skills
As a Household Technical Claims Handler, you'll need to communicate effectively with various departments. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully collaborated with others in previous roles.
✨Prepare for Technical Questions
Expect questions that assess your understanding of technical issues in the insurance industry. Brush up on relevant regulations, best practices, and common challenges faced in claims management to show that you are well-informed and capable of handling complex claims.
✨Exhibit Proactive Problem-Solving
The role requires a proactive approach to managing claims. Prepare to discuss how you've taken initiative in past roles to mitigate claims leakage or improve processes. Use specific examples to illustrate your ability to drive results and take ownership of your work.
