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- Tasks: Help customers navigate their claims journey and manage various household claims.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy flexible working, enhanced annual leave, and a supportive wellbeing programme.
- Why this job: Be part of a diverse team in a Great Place to Work, making a real impact on customers' lives.
- Qualifications: Two years of claims handling experience and strong communication skills are essential.
- Other info: Hybrid working available; must have at least one year remaining on your visa.
The predicted salary is between 22000 - 26000 £ per year.
Posted Wednesday 4 February 2026 at 01:00
Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.
You will support our customers through the claims journey where this has significantly impacted their day-to-day life.
As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets and creating a positive work culture.
Role: Household Claims Handler
Location: Liverpool (Mersey Chambers Office) / Hybrid
Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm
Salary: Between £27,500.00 – £31,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly
What you will be doing
- Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
- Accurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusions
- Managing a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
- Identifying and investigating potentially fraudulent claims
- Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
- Ensuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claim
- Proactively managing customer/third party expectations including appropriate signposting if applicable
- Providing proactive and correct assessments with regards to indemnity positions
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company reserving philosophy
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for
- Ability to work in a culture of openness, trust and respect with a team player attitude
- Minimum of two years claims handling experience (Motor, Household, EL/PL etc.)
- Ability to interpret policy wording, terms and conditions and endorsements
- Ability to work in a fast-paced environment
- Good written and verbal communication skills including rapport building
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information resulting in accurate decision making
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- 🦏 We run through walls for our customers and each other
- 🐐 We challenge the status quo
- 🐧 We succeed when we help those around us succeed
- 🐆 We decide quickly when the smart thing to do is use our judgement
- 🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 🧠 24/7 mental health support & free counselling available
- ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
- 💸 Flexible benefits, including early access to salary via our internal platform
- 🏡 Hybrid working options to support work-life balance and individual needs
Our Commitment to our colleague’s
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- 🧠 Mindful Employer – championing mental health and wellbeing
- ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- 🌸 Menopause Friendly accredited – supporting every stage of life
- 🎖️ Armed Forces Covenant signatory – honouring those who serve
- 🎖️ Armed Forces Defence employer recognition scheme – Supporting those who serve
- 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- 📈 Best Place to Work for Development – proud to be investing in people’s future
- 👩💼 Best Place to Work for Women – breaking down barriers to women\’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Household Claims Handler employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Claims Handler
✨Tip Number 1
Familiarise yourself with common household claims scenarios, such as accidental damage or theft. Understanding these situations will help you demonstrate your knowledge during the interview and show that you're ready to support customers effectively.
✨Tip Number 2
Brush up on your communication skills, especially in building rapport with customers. Practice active listening and empathy, as these are crucial for handling sensitive claims and ensuring a positive customer experience.
✨Tip Number 3
Research Acorn Insurance's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your previous claims handling experience. Highlight how you've managed challenging claims or resolved customer issues, showcasing your problem-solving abilities.
We think you need these skills to ace Household Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in household or motor insurance. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and ability to work under pressure. Mention specific examples of how you've successfully managed claims or dealt with customers in previous roles.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've built rapport with clients in the past.
Highlight Problem-Solving Abilities: In your application, emphasise your ability to analyse information and make accurate decisions. Provide examples of situations where you've successfully resolved issues or identified fraudulent claims.
How to prepare for a job interview at Acorn Insurance
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Household Claims Handler. Familiarise yourself with the claims process, types of claims, and the importance of customer service in this role. This will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Showcase Your Experience
Highlight your previous claims handling experience, especially if it relates to household or motor claims. Be prepared to discuss specific examples where you've successfully managed claims, resolved customer issues, or identified fraudulent claims. This will show that you have the relevant skills and knowledge.
✨Demonstrate Strong Communication Skills
As a Household Claims Handler, you'll need to communicate effectively with customers and third-party suppliers. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've built rapport with customers and handled difficult conversations.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team culture, training opportunities, and what success looks like in the role. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
