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For Companies At a Glance
- Tasks: Drive success in the Fleet department and support clients with excellent service.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy comprehensive training, a performance bonus, and a supportive work culture.
- Why this job: Be part of a diverse team that values growth, innovation, and customer satisfaction.
- Qualifications: Insurance experience is essential; strong communication and problem-solving skills are a must.
- Other info: Full-time role with a Monday to Friday schedule, perfect for balancing work and studies.
The predicted salary is between 26442 - 27515 £ per year.
Job Description
Job Title: Fleet Success Agent
Location: East London (E1, Stepney Green)
Salary: £26,442 – £27,515 + £2000 Performance related bonus
Job Type: Full-time (37.5 hours per week)
About us:
Acorn Insurance is a specialist provider with over 40 years of experience, dedicated to helping individuals secure motor insurance across the UK. The company serves more than 50,000 customers, providing policies that meet their needs and offer peace of mind with high-quality cover. Acorn Insurance offers comprehensive training and continuous in-house coaching, providing in-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. The company celebrates diversity and is committed to fostering a culture where everyone feels respected and valued.
About the role:
- Drive the commercial success of the Fleet department.
- Enhance team performance and support new and existing clients.
- Support the wider Fleet / Branch Network and Call Centre contribution (Taxi Department).
- Maintain company systems with updated files, customer outcomes, and lead and opportunity cycle stages.
- Ensure accuracy on all data entries and submissions to allow for fluid operation and SLA turnarounds.
- Action general enquiries, policy adjustments, and billing processes within agreed team KPIs.
- Build and maintain customer relationships and service using a professional communication approach.
- Meet and exceed team and departmental key performance indicators and budgetary requirements.
- Manage your own performance to defined targets and deliver continuous improvements in performance and productivity.
- Support the search for connections to commercial industry individuals and events to source new business development.
- Support the BDM in maintaining their diary and new business prospects through to new business conversion.
- Ensure quality and compliance standards are met and a good level of customer service is delivered.
About you:
- Insurance experience is essential.
- Account/Portfolio management experience is preferable.
- Strong communication skills to effectively communicate with clients and insurance agents.
- Ability to work independently.
- Problem-solving skills to quickly resolve client issues and find innovative solutions.
- Organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines.
- Comprehensive product knowledge of insurance products, coverage options, and industry regulations.
- Ability to adapt to fast-paced changes in the insurance industry.
- A positive, can-do attitude, detail-orientated, approachable, and able to network and sustain relationships.
What we offer:
- Comprehensive training and continuous in-house coaching.
- In-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career.
Additional Information:
This role involves supporting the Fleet Commercial Operation and the wider company network. The working hours are 37.5 hours per week, Monday to Friday from 09:00am to 17:30pm.
Candidates with experience of; Insurance Agent, Account Manager, Client Relations, Customer Success, Broker, Underwriter, Sales Executive, Business Development also be considered for this role.
Fleet Success Agent employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Success Agent
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly motor insurance. Understanding the key players, regulations, and trends will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those involved in fleet management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the Fleet Success Agent position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or resolved issues in previous roles. This will showcase your problem-solving skills and ability to maintain customer satisfaction, which are crucial for this position.
✨Tip Number 4
Research Acorn Insurance's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
We think you need these skills to ace Fleet Success Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance and account management. Use keywords from the job description, such as 'customer relationships', 'problem-solving skills', and 'insurance products' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Fleet Success Agent. Mention specific experiences that demonstrate your strong communication skills and ability to manage multiple tasks effectively.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved client relations or customer success. Provide examples of how you have met or exceeded performance indicators in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Acorn Insurance
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of insurance products and industry regulations. Being able to discuss specific policies and how they benefit clients will demonstrate your expertise and commitment to the role.
✨Highlight Your Communication Skills
As a Fleet Success Agent, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. This will show that you can build and maintain relationships, which is crucial for this position.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve client issues quickly and effectively. Be ready to share these experiences during the interview, as it will highlight your ability to think on your feet and find innovative solutions.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Fleet department and its goals. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute to the team's success.
