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- Tasks: Manage fleet accounts, enhance team performance, and build client relationships.
- Company: Join Acorn Insurance, a trusted provider with 40+ years of experience in motor insurance.
- Benefits: Enjoy comprehensive training, healthcare cash plan, pension scheme, and 25 days holiday.
- Why this job: Be part of a diverse culture that values growth, innovation, and customer service excellence.
- Qualifications: Insurance experience is essential; strong communication and problem-solving skills are a must.
- Other info: Full-time role with a hybrid working model, Monday to Friday, 09:00 to 17:30.
The predicted salary is between 22729 - 28412 £ per year.
Job Title: Fleet Account Manager
Location: Formby, Hybrid
Salary: £28,412 + up to £2000 Performance related bonus
Job Type: Full-time (37.5 hours per week)
About us:
Acorn Insurance is a specialist provider with over 40 years of experience, dedicated to helping individuals secure motor insurance across the UK. The company serves over 50,000 customers, providing policies that meet their needs and offer peace of mind with high-quality cover. Acorn Insurance offers comprehensive training and continuous in-house coaching, providing in-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career. The company celebrates diversity and is committed to fostering a culture where everyone feels respected and valued.
About the role:
- Drive the commercial success of the Fleet department.
- Work closely with the Fleet Commercial Operation.
- Enhance team performance and support new and existing clients.
- Maintain company systems with updated files, customer outcomes, and lead and opportunity cycle stages.
- Ensure accuracy on all data entries and submissions to allow for fluid operation and SLA turnarounds.
- Action general enquiries, policy adjustments, and billing processes within agreed team KPIs.
- Build and maintain customer relationships and service using a professional communication approach.
- Meet and exceed team and departmental key performance indicators and budgetary requirements.
- Manage your own performance to defined targets and deliver continuous improvements in performance and productivity.
- Support the search for connections to commercial industry individuals and events to source new business development.
- Support the BDM in maintaining their diary and new business prospects through to new business conversion.
- Ensure quality and compliance standards are met and a good level of customer service is delivered.
About you:
- Insurance experience is essential.
- Account/Portfolio management experience is preferable.
- Strong communication skills to effectively communicate with clients and insurance agents.
- Ability to work independently.
- Problem-solving skills to quickly resolve client issues and find innovative solutions.
- Organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines.
- Comprehensive product knowledge of insurance products, coverage options, and industry regulations.
- Ability to adapt to fast-paced changes in the insurance industry.
- A positive, can-do attitude, detail-orientated, approachable, and able to network and sustain relationships.
What we offer:
- Comprehensive training and continuous in-house coaching.
- In-depth, FCA-regulated industry knowledge and all the necessary tools to grow your career.
- Healthcare cash plan.
- Company pension scheme.
- Holiday allowance of 25 days plus bank holidays.
Additional Information:
The role is for a full-time position of 37.5 hours per week, with a working pattern of Monday to Friday from 09:00am to 17:30pm.
Candidates with experience of; Insurance Agent, Account Manager, Client Relations, Customer Success, Broker, Underwriter, Sales Executive, Business Development also be considered for this role.
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Fleet Account Manager employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Account Manager
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in fleet management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in the insurance sector, particularly those affecting fleet management. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or resolved issues in previous roles. Highlighting your problem-solving skills and ability to maintain strong communication will set you apart.
✨Tip Number 4
Research Acorn Insurance thoroughly, including their values and culture. Understanding their commitment to diversity and customer service will allow you to tailor your approach and show that you're a great fit for their team.
We think you need these skills to ace Fleet Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance and account management. Use keywords from the job description, such as 'customer relationships', 'performance indicators', and 'problem-solving skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to meet the requirements listed in the job description, such as managing client accounts or enhancing team performance.
Showcase Your Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively communicated with clients or colleagues in previous roles, as this is crucial for the Fleet Account Manager position.
Highlight Your Adaptability: Given the fast-paced nature of the insurance industry, it's important to demonstrate your ability to adapt to changes. Include examples of how you've successfully navigated challenges or changes in previous roles to show you can thrive in a dynamic environment.
How to prepare for a job interview at Acorn Insurance
✨Showcase Your Insurance Knowledge
Make sure to brush up on your understanding of insurance products and industry regulations. Being able to discuss specific policies and how they meet client needs will demonstrate your expertise and suitability for the role.
✨Demonstrate Strong Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to build relationships and resolve issues, as these skills are crucial for a Fleet Account Manager.
✨Highlight Problem-Solving Abilities
Think of instances where you've successfully resolved client issues or improved processes. Be ready to share these stories, as they will showcase your proactive approach and ability to adapt in a fast-paced environment.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Fleet department's goals and challenges. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
