Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers and provide excellent service.
- Company: Join Acorn Insurance, a growing leader in the insurance industry.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Why this job: Make a real difference by helping clients through challenging situations.
- Qualifications: Great customer service skills and a positive attitude are essential.
- Other info: Opportunities for career growth and a supportive workplace culture.
The predicted salary is between 25877 - 25877 £ per year.
Location: Liverpool
Salary: £25,877 per annum plus a performance related bonus of £4200 paid on a quarterly basis, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours per week. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am - 5.00pm. (Hybrid)
About the Role:
As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA's and KPI's
What we’re looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleagues:
- Mindful Employer - championing mental health and well-being
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You:
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you’re part of the team-just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
First Response Unit Claims Handler employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling FNOL calls, think about how you would respond to different scenarios. Role-play with a friend or family member to get comfortable with providing empathetic and professional responses.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or handled challenging customers. This will demonstrate your quick thinking and can-do attitude, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Acorn family. Don’t miss out on this opportunity!
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the First Response Unit Claims Handler role. Highlight your customer service experience and any relevant claims handling skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your empathy and problem-solving abilities, and explain why you’re excited about joining Acorn. Keep it friendly and professional!
Show Off Your Communication Skills: As a claims handler, communication is key. In your application, demonstrate your ability to connect with people and handle challenging situations. We want to see how you can make a difference for our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Make sure you understand the role of a First Response Unit Claims Handler. Familiarise yourself with the claims process, especially FNOL calls, and be ready to discuss how you would handle various scenarios. This shows that you're proactive and serious about the position.
✨Show Empathy
Since this role involves dealing with customers who may be distressed after incidents, practice expressing empathy in your responses. Think of examples from your past experiences where you successfully connected with someone in a tough situation. This will highlight your ability to provide excellent customer service.
✨Brush Up on Your IT Skills
As you'll be using various systems to enter claims details, make sure you're comfortable with basic IT skills. If you have experience with specific software or tools, mention them during the interview. It’s a great way to demonstrate your readiness for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the role. It shows your interest in the position and helps you determine if it's the right fit for you.
