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- Tasks: Help customers navigate their claims with speed and understanding while working in a supportive team.
- Company: Join a national leader in insurance with a people-first culture based in Liverpool.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career progression and a positive workplace culture await you.
- Why this job: Make a real difference in people's lives while building your career in a dynamic environment.
- Qualifications: Customer service skills and a passion for helping others are essential.
The predicted salary is between 26937 - 29781 £ per year.
Location:
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role.
Job Type: Full Time, Permanent
Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays.
In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement.
- To ensure that complete and thorough indemnity investigations are carried out on all claims.
- Work closely with suppliers to fulfil customers' needs during their claims journey.
- Accurate payment to our customers and their representatives regarding claims settlement.
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim.
- Excellent customer service skills.
A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
24/7 mental health support & free counselling available.
Flexible benefits, including early access to salary via our internal platform.
Hybrid working options to support work-life balance and individual needs.
Recognition awards, social events & more.
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities.
Armed Forces Defence employer recognition scheme - Supporting those who serve.
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture.
Best Place to Work for Women - breaking down barriers to women's career progression.
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
To help everything go smoothly, here are a couple of things to keep in mind:
These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Party Claims Handler, Claims Handler may all be considered.
First Party Customer Service Claims Handler employer: Acorn Insurance
Contact Detail:
Acorn Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Party Customer Service Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service claims. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer claims or resolved issues in the past. This will help demonstrate your experience and problem-solving abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of helping customers.
We think you need these skills to ace First Party Customer Service Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the First Party Customer Service Claims Handler role. Highlight any relevant customer service experience and your ability to manage claims effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers during their claims journey. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Team Spirit: Since we work closely as a team, mention any experiences where you collaborated with others to achieve a common goal. This will show us that you can thrive in our supportive environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, make sure you understand the role of a First Party Customer Service Claims Handler. Familiarise yourself with the claims process, customer service best practices, and the importance of data integrity. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer. This is crucial for a role focused on helping customers when they need it most.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values a people-first approach, so being authentic can help you connect with the interviewer and demonstrate that you'd be a great fit for their team.