At a Glance
- Tasks: Assist customers with direct debit queries and provide financial solutions.
- Company: Acorn Insurance, a leading national insurance provider based in Liverpool.
- Benefits: 35 days holiday, mental health support, hybrid working, and career growth opportunities.
- Other info: Dynamic work environment with recognition awards and social events.
- Why this job: Join a people-first company that values your growth and well-being.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25877 - 27515 £ per year.
Location: Liverpool, Hybrid
Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm
About the Role: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.
What you will be doing:
- Taking payments from customers who have missed their direct debit payment.
- Dealing with general customer queries about their monthly direct debit payments.
- Amending and updating customers details, including changing their direct debit payment dates and bank account details.
- Setting up Payment Plans and providing support for customers who may require forbearance options.
- Offering solutions for customers who are in financial difficulty.
- Sending out documentation to customers.
- Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.
- Logging, handling and resolving complaints.
- Referrals to other departments where applicable.
- Adherence to FCA compliance procedures at all times.
What we’re looking for:
- A Positive 'can do' attitude.
- Excellent communication and listening skills.
- The ability to demonstrate empathy and patience when dealing with all customers.
- Excellent attention to detail.
- Good problem solver.
- Ability to work in a fast-paced environment.
- Ability to multi-task and manage time effectively.
- Excellent customer service skills, incorporating a confident and pleasant telephone manner.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
A Few Things to Know Before You Apply:
- All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- If you need any adjustments during the recruitment process-or once you’re part of the team-just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Finance Customer Service Representative employer: Acorn Insurance
Acorn Insurance is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With flexible working hours and comprehensive mental health support, our team members thrive in a dynamic environment where they can develop their skills and advance within the insurance industry. Join us in Liverpool for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries and complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent listening and speaking abilities. Use clear examples from your past experiences to highlight how you've successfully resolved customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Acorn family. Don’t miss out on this opportunity!
We think you need these skills to ace Finance Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Finance Customer Service Representative role. Highlight your communication skills and any relevant experience with customer queries or payment processing. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your positive attitude and problem-solving skills. Let us know why you're excited about joining Acorn and how you can contribute to our mission of helping customers.
Showcase Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Acorn!
How to prepare for a job interview at Acorn Insurance
✨Know Your Stuff
Before the interview, brush up on your knowledge of direct debit payments and common customer queries. Familiarise yourself with the FCA compliance procedures as well, since this role requires strict adherence to them.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with customers over the phone, email, and webchat, demonstrating excellent communication skills during the interview is crucial. Consider role-playing common scenarios with a friend.
✨Empathy is Key
Prepare to showcase your ability to empathise with customers, especially those in financial difficulty. Think of examples from your past experiences where you successfully handled sensitive situations with patience and understanding.
✨Attention to Detail Matters
Highlight your attention to detail by discussing how you've managed data or resolved complaints in previous roles. Be ready to explain how you ensure accuracy when updating customer information, as this will be vital in your new position.
