At a Glance
- Tasks: Assist customers with direct debit enquiries via phone, email, and webchat.
- Company: Join Acorn Insurance, a growing leader in the finance sector.
- Benefits: Competitive salary, performance bonuses, and hybrid working options.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Make a difference by helping customers manage their finances effectively.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 26938 - 28609 £ per year.
Location: Liverpool / Hybrid
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm
About the Role:
As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.
What you will be doing:
- Taking payments from customers who have missed their direct debit payment.
- Dealing with general customer queries about their monthly direct debit payments.
- Amending and updating customers details, including changing their direct debit payment dates and bank account details.
- Setting up Payment Plans and providing support for customers who may require forbearance options.
- Offering solutions for customers who are in financial difficulty.
- Sending out documentation to customers.
- Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.
- Logging, handling and resolving complaints.
- Referrals to other departments where applicable.
- Adherence to FCA compliance procedures at all times.
What we are looking for:
- A Positive 'can do' attitude.
- Excellent communication and listening skills.
- The ability to demonstrate empathy and patience when dealing with all customers.
- Excellent attention to detail.
- Good problem solver.
- Ability to work in a fast-paced environment.
- Ability to multi-task and manage time effectively.
- Excellent customer service skills, incorporating a confident and pleasant telephone manner.
Benefits:
Please click on the apply button to read the full job description.
Finance Customer Service Representative in Edge Hill employer: Acorn Insurance
At Acorn, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Liverpool that prioritises employee well-being and growth. With generous benefits such as up to 35 days' holiday, flexible working options, and comprehensive mental health support, we empower our team to thrive both personally and professionally. Join us to make a meaningful impact in the insurance industry while enjoying a supportive environment that champions career progression and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Customer Service Representative in Edge Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Finance Customer Service Representative in Edge Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Acorn Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn Insurance!
How to prepare for a job interview at Acorn Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
